Can't change wifi channel settings

I live in a community where everyone is on Xfinity internet and I need the ability to change the channel settings. The automatic setting for 2.4 never changes from channel 11 and ALL my neighbors are on that channel also.

Responses

XfinityBillie

Official Employee

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3.3K Messages

3 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm more than happy to assist you further and see if your modem has the capabilities to change the channel. Are you using an Xfinity provided modem or a modem that you purchased? Can you please provide the model number of your modem?

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EG

Expert

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110.2K Messages

3 years ago

Concern moved here to the "Home Networking" help section.

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EG

Expert

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110.2K Messages

3 years ago

https://www.xfinity.com/support/articles/change-wifi-channel-admin-tool

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

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C

CaliKid

Visitor

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1 Message

3 years ago

It says that you guys control the channel changing...how can I get this changed?

1

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EG

Expert

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110.2K Messages

@CaliKid

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

3 years ago

0

Your Home Network

ecmks1

Can't change wifi channel settings

XfinityBillie

EG

EG

CaliKid

EG

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