Contributor
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62 Messages
Verify that the Arris S34 supports next-gen (>200mbps) upload in my area
I would like to see if someone from Comcast can confirm that the new Arris S34 modem will work with the newer 200mbps upload speed. Right now I have a Hitron Coda 56 modem that is successfully getting this speed (with overprovisioning it's actually more like 340-350mbps), so I would think that the S34 should work equally well, but with this company you never know..... let me know, thanks.
Accepted Solution
BruceW
Gold Problem Solver
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26.6K Messages
10 months ago
I don't think they're likely to give you a more definite answer. The most they'll be able to tell you is "it should work", as they don't have access to the long chain of systems involved in enabling what they are now calling "enhanced speed" devices. Really, the only way to confirm it will work is to try it.
Comcast/Xfinity decided long ago that it was much more profitable to wait to fix things until customers report that they are broken than to ensure all systems are working correctly at all times. It's regrettable, but that's our Comcast.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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BruceW
Gold Problem Solver
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26.6K Messages
10 months ago
See the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time). The S34 is listed there as a "Next Gen" device, so it should work for you.
When you Comment on a post (by scrolling down to "Comment on this post here...") I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityThomasA
Official Employee
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2.7K Messages
10 months ago
@train_wreck - Thank you for joining the Xfinity Forums, and for your question! @BruceW - thank you for sharing the links and info. You can view Recommended Devices for Our Internet Plans here. See the "All Compatible Devices" link near the bottom for the complete list
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