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G372008
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Regular Visitor

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4 Messages

Tuesday, February 27th, 2024 3:20 PM

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Faster upload speeds at no additional cost are just a step away

Hi, I got an e-mail that

"Faster upload speeds at no additional cost are just a
step away". 

Good news

Because you're a valued xFi Complete customer, we're happy to announce you can now enjoy up to 5-10x faster upload speeds and smoother connections with your current Xfinity Internet package, at no additional cost to you.

With this new benefit you can video chat more smoothly, game online with less interruption, upload larger files, and so much more. This is just one example of how our next-generation Xfinity 10G Network is evolving to get smarter, faster, and more reliable.

 

I am currently on a 1000Mbps/100Mbps and get 800-900 Mbps/70-80Mbps.


I've chat with support to request a new modem or upgrade my service plan to get the free 5-10X upload speeds. I do not need anyone coming into my house, because there's not a need for it. I can self service and just require them to update my plan or send the new gateway.

Instead, chat said, they have limited support or I'm I asking to update the service plan. Can someone help? It shouldn't be difficult, because I can switch to AT&T fiber and get 1Gbps for less for download/upload. You promise I can get free 5X-10X upload, but no one knows how to help.

Question

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Updated 

7 months ago

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XfinityWilliam

Official Employee

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1K Messages

7 months ago

Hello @G372008. We are thrilled that you are in our next gen speed area! The 10g network is amazing and offers the best internet speeds for our customers. To get a new modem, you can simply visit your local Xfinity store at any time and swap your old modem for a new one. Also, if you are on Wi-Fi, those speeds are not guaranteed, since there are a number of factors that could contribute to the lower speeds. We recommend to our customers to connect their computer via Ethernet, where those speeds are guaranteed.

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G372008

Regular Visitor

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4 Messages

I'm confused, because the e-mail said, I don't have to do anything. I get free 5-10X upload upgrade. Are you not reading your own promotion or e-mail? If my current xFi modem can support Download of 1Gbps, I'm sure it can support an update of 5-10X for upload. You need to update the plan, check my Xfi modem to see it can handle it. I'm am not talking about any WiFi. I'm am talking about the LAN connection from the xFi Gateway to my PC.

7 months ago

XfinityWilliam

Official Employee

 • 

1K Messages

7 months ago

If you are a current Gigabit customer @G372008, your modem can automatically handle those speeds. Simply try an easy troubleshooting step and unplug the modem and plug it back in. This will download any updates or firmware that may have been stuck. Once the modem boots back up, simply test your speeds.

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G372008

Regular Visitor

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4 Messages

 

 

Action needed

 

Faster upload speeds at no additional cost are just a
step away
Schedule a technician visit to make your home compatible

 

Good news

Because you're a valued xFi Complete customer, we're happy to announce you can now enjoy up to 5-10x faster upload speeds and smoother connections with your current Xfinity Internet package, at no additional cost to you.

With this new benefit you can video chat more smoothly, game online with less interruption, upload larger files, and so much more. This is just one example of how our next-generation Xfinity 10G Network is evolving to get smarter, faster, and more reliable.

 

Easy next steps

While your current Xfinity service can provide you these faster upload speeds, a technician must make your home compatible to receive them. Click below to schedule a free appointment with a technician.

 

 

 

Take action today so you can start enjoying your new speeds as soon as possible.

Thank you for being an Xfinity customer.

 

I reboot, restart through the app, it's not working. This is the e-mail I got. Can someone technically, help me further?

7 months ago

0

XfinityWilliam

Official Employee

 • 

1K Messages

We can take a closer look for you @G372008. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

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