Advanced Security setting Will Not turn On

I will try this when I am able 

@user_3138i4, Thank you for taking the time to give that a try. In the meantime, do you have any other devices that you can try testing to see if the same issue exists? 

I just tried uninstalling and reinstalling the xfinity app (the purple one). I am still facing the same problem that is depicted in the screenshots above. I do not have any other devices to test it with. I would try it with my desktop, but windows subsystem for Linux and the google play store installed on windows 11 isn’t quite ready yet to play nicely with the Xfinity app.

Thanks for attempting to uninstall and reinstall the app. Just one last thing to check on, is your modem in bridge modem by chance?

It is not. What could cause this?

So sorry to hear that @user_960hs7 please direct message us with your full name and addres so we can look into this together.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@user_4p2tvn  Thanks for letting us know! Try the steps below to ensure everything is set up correctly. 

1 Ensure your model of gateway is currently eligible for Advanced Security. You can see which ones here https://www.xfinity.com/support/articles/broadband-gateways-userguides. 

2 Sign in to the Xfinity app and make sure your gateway is online.
You should see "Looking good. Your network is online" in the header of the Overview.

3 Then, restart your gateway to install the latest software.
You may need to restart twice for the full install.
You can do this from a card on the Overview page.

Once your gateway is online again, sign back in to the Xfinity app as the primary user, and enable the Advanced Security.