Regular Visitor
•
4 Messages
Faster upload speeds at no additional cost are just a step away
Hi, I got an e-mail that
"Faster upload speeds at no additional cost are just a
step away".
|
|
|
I am currently on a 1000Mbps/100Mbps and get 800-900 Mbps/70-80Mbps.
I've chat with support to request a new modem or upgrade my service plan to get the free 5-10X upload speeds. I do not need anyone coming into my house, because there's not a need for it. I can self service and just require them to update my plan or send the new gateway.
Instead, chat said, they have limited support or I'm I asking to update the service plan. Can someone help? It shouldn't be difficult, because I can switch to AT&T fiber and get 1Gbps for less for download/upload. You promise I can get free 5X-10X upload, but no one knows how to help.
XfinityWilliam
Official Employee
•
1.2K Messages
1 year ago
Hello @G372008. We are thrilled that you are in our next gen speed area! The 10g network is amazing and offers the best internet speeds for our customers. To get a new modem, you can simply visit your local Xfinity store at any time and swap your old modem for a new one. Also, if you are on Wi-Fi, those speeds are not guaranteed, since there are a number of factors that could contribute to the lower speeds. We recommend to our customers to connect their computer via Ethernet, where those speeds are guaranteed.
1
0
XfinityWilliam
Official Employee
•
1.2K Messages
1 year ago
If you are a current Gigabit customer @G372008, your modem can automatically handle those speeds. Simply try an easy troubleshooting step and unplug the modem and plug it back in. This will download any updates or firmware that may have been stuck. Once the modem boots back up, simply test your speeds.
2
0