Hello, we had our power restored on Sunday and have not yet had internet service restored. On Tuesday night I called the 1800 number and got an ETA of 9:20PM that night but we still do not have internet service (calling now only gives the ETA as "as soon as possible"). Would it be possible to let m

I have need of a new Xfinity remote model XR2. How do I go about ordering a new one to be delivered by mail, FedEx or UPS? We don't have an Xfinity store anywhere near us at all. Thank you.

I just want to verify if I'm seeing this correctly. I have Xfinity Gig internet plan that comes with Peacock Premium as a "free" bonus. It has a ton of disruptive commercial breaks that I do not want. I already thought I upgraded to Peacock Premium Plus months ago, but started seeing ads again so I

Hello, my account has "exceeded the number of credits". We've had 3 outages in the month of April and I was able to get credit for the first 2, but unable to get a credit for another outage that happened yesterday. My wife works from home full-time and I work from home part-time - these outages are

I have a Synology NAS that I am setting up with OpenVPN in order to send backup files to a Raspberry Pi w/hard drive running as an OpenVPN client. In order for my local devices to access the Raspberry Pi I need to configure static IP routing through the gateway. I have looked through the Arris gatew

New TCL TV - Model 50S525.   The Xfinity Cable box XG2v2-P shows only three codes for TCL to pair the Xfinity XR15-UQ  to control the volume and power.  Those codes are 12434, 11447, and 11454.    Using these codes I receive the following onscreen information "Unfortunately, your TV couldn't be pair

I own cm1000v2 modem. I have 1 gig down / 100 mbps plan. I am consistently getting 20mbps upload speed. Xfinity customer service told me to get xfinity modem (of course at monthly charge) to get 100 mbps upload speed.  Is it necessary to upgrade cm1000v2?   It is hard to find out e

Hello, Always have had good service on this forum so I thought I would reach out about what I experienced today at Comcast store. I went in to transfer (internet,tv,landline phone) my service; moving to a new address 1 mile away from my current address. I was told I could not transfer my landline ph

I have an Xfinity supplied Cisco DPC 3941T, Wireless Gateway, XB3, modem/router combo.  I want to buy a backup battery so when the power goes out I can still make phone calls with my old telephone (does not require a power plug/no base, just plug it into the wall port).  I searched online

Hello, I've moved out and was looking through my options including cancelling my plan or transferring ownership of my account. However, I'm still under contract for 20 more months, so I'd prefer not to cancel to avoid early termination fees. Looking through other questions in these forums, it looks

I want to change my current plan to a 1 year long term contract at a discount but I can't find any way to change my plan to do that. Is it not available for connect plan at 150 Mbps?

How do I unsubscribe from Advanced Security? If you are an xFi Advantage customer, Advanced Security is included with your package. If you have subscribed to Advanced Security, you'll need to call 1-800-xfinity to unsubscribe. Note: Once unsubscribed from Advanced Security, the feature will no long

Will Xfinity be offering the NHL Center Ice and NBA League Pass packages this year? I don't see the option to subscribe on screen and whenever I call customer service they have no idea what these packages are.

Have a wierd issue that started yesterday where we are now connected to a neighbor's internet. Tried calling customer support but didn't get any meaningful help. After getting bounced around customer support, customer security assurance and internet technial help, the only thing that came out of it

Hi! I live in Cambridge, MA, and have been benefiting from the public Xfinity WiFi Hotspots available within most of the "T" MBTA subway stations for quite a while. The Newly relocated Lechmere station has recently reopened, but unfortunately there are not a single public Xfinity WiFi

I have been using NordVPN for a few years. Starting today I can no longer connect to websites when NordVPN is turned on. Any ideas on what could be causing this? I ahve k3XlU0Ryk3XlU0Ry

I currently have the Triple Play plan (including gigabit internet) but don’t use the voice or cable. I see there’s a plan called “Gigabit” for $80 per month with contract. Unfortunately, I can’t seem to switch to that offer using the Comcast website. When I asked customer chat on the main Comcast we

I recently purchased an Arris surfboard SBG7600AC2 that I foolishly hoped I could easily use to replace the Xfinity modem I was renting. Well, after going through the process of chatting with Xfinity support I registered my new modem.  The old modem stopped working so I plugged the new modem i

The same thing happened to me after returning 3 cable boxes that did not work properly within the last 2 months.  I called Comcast and was told that this box does not pair with more than 1 remote.  Now my husband in his chair and I in mine have to get up and walk over to a central table every time o

I have this channel and have confirmed twice with Xfinity that this channel is still in my package and they are puzzled as to what is going on. Since I was the only one who reported this issue so far, they didn't have much to go on. I'm sure I am not the only one missing this channel and I'm guessin