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Thursday, January 9th, 2020

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How can I actually unsubscribe from xFi Advanced Security?

How do I unsubscribe from Advanced Security?

If you are an xFi Advantage customer, Advanced Security is included with your package. If you have subscribed to Advanced Security, you'll need to call 1-800-xfinity to unsubscribe. Note: Once unsubscribed from Advanced Security, the feature will no longer appear in xFi and you will see the option to re-enable Protected Browsing.

https://internet.xfinity.com/more/help/articles/Frequently-Asked-Questions

 

I called the support number to unsubscribe, and they said Advanced Security isn't associated with my account. It obviously is since I can see it listed here:

Screen Shot 2020-01-09 at 11.00.29 AM.png

 

It's already disabled, but I want to unsubscribe so it doesn't even show up and log usage, like the help article above explains. (Side-note: If enabled, there should definitely be an option to disable from the web interface but there is currently not.)

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