Hello, I'm having trouble changing my plan. The chat bot seems to be stuck in a loop and does not help. I want to change my internet to the Xfinity Now 100 Mbps plan. I am out of contract. Thanks for your help.

Greetings, I've had an account with comcast/xfinity since at least 2014 and likely since 2012. I see that I am only a silver member, should I have a higher tier or how does that all work out?

How do I trade in my old dvr for a 4k dvr

I ordered internet for a new house I'm working on purchasing and was set to close 12/6. Ordered the internet online with delayed shipping. Site said item would be delivered within 2 business days of the dealyed shipping day selected. I selected 12/11 for the ship date as I planned to start getting t

(2nd attempt writing as a page error deleted the first post) I've been having for the past month+ a 5-10 second drop in all Internet traffic every 30 minutes or so and it's super frustrating. Especially when it comes to live video streaming and online gaming. I've traced the problem to the DHCP IP a

i just replaced my old TM822 by sbv3202 to gain full advantage of my quoted down speed of 600Mb/s. After installation and activation, my down speed is still at 220 with no change to up speed of around 20. Needless to say, I have had many calls to Xfinity but none of them was of any use or able to re

I had the problem starting with the big game on Sunday night on Fox 1016. It continued on other movie channels. I tried everything the comcast agents recommended and nothing worked. Finally I found the solution. On your comast remote push the large letter B (next to A. Under accessibility settings m

Hello: I am Xfinity customer. It appears I have too many cable lines running to my home and some are completely unnecessary. I would like to have the excess lines remoced prior to replacing our roof in August. Thank you!

Several months ago I made a change to my XFinity Account online. Instead of making the change to my account, they gave me a new account number and I went through hours and hours of calls to try to straighhten out a problem that I did not create. My old account was finally cancelled after a couple of

The discovery+ app will no longer load when attempting to access it via the Xfinity flex box. It works fine with all of my other devices. This has been an issue for at least a month.

I called 2 months ago to cancel my services. Someone else is moved in at the address and they will have an account in their name. My first call I was told it would be cancelled and I'd get a prorated refund. A month later, I get another charge. I call and ask why it wasn't cancelled. They tell me th

I recently updated my account to super fast 800. But my Xfinity app says my account is still at Fast 400. It shows I’m getting speeds of just over 400 which is great if that was still my plan. But it specifies I’m getting 467 Mbps out of 400. How can I get it to grab my new 800 Mbps plan?

Hello, I currently have an XB7 modem/router that I had set-up port forwarding on, and it was working correctly. However, at this point, maybe due to a software update, port forwarding no longer works. Whenever I try to set it up now I get a "Were having problems, try again later." This is on my desk

I never used my rewards however I got an email to say I can get peacock premium for free. However evertime I try to redeem it I get an error message or it pops up and say I do not qualify, I am so confused I have tried it on my phone and two different computers

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity.

Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.

I currently have the Triple Play plan (including gigabit internet) but don’t use the voice or cable. I see there’s a plan called “Gigabit” for $80 per month with contract. Unfortunately, I can’t seem to switch to that offer using the Comcast website. When I asked customer chat on the main Comcast we

I cannot log in on the Xfinity Stream app on a 10th gen iPad. When the app opens, I click "sign in" and the app requests to use xfinity.com to complete the sign in, which I approve. The next page has a place to enter the user name / email, which I do. After clicking "let's go," the app flickers as i

Hello, Is anyone else having issues playing programs on Apple TV? My error is “unable to connect to playback” after I ran the troubleshooting. Thanks!

Decided to get dedicated devices for my home network to allow more control and make my Netgear c6300 cable modem/router combo into just a modem. Put the Netgear in bridge mode which is turning off router mode which disables the NAT per the manual. Hooked up my new dedicated router and was getting a