Could not [Edit: Language] any company more than Xfinity. I CANNOT get a simple problem resolved and have spent DAYS on the phone being passed around.

I ordered internet for a new house I'm working on purchasing and was set to close 12/6. Ordered the internet online with delayed shipping. Site said item would be delivered within 2 business days of the dealyed shipping day selected. I selected 12/11 for the ship date as I planned to start getting the house set up on 12/13. Got an email from Xfinity my modem was shipped on 12/4. This is a problem since I have not closed on the house and I am also working with a sensitive seller that very likely will back out if deliveries in my name show up before I own it. I called Xfinity on 12/4 as soon as I got the notification and spent 5 HOURS being passed from chat rep to phone rep to different departments where in the end I just told them to ensure the modem did not leave the warehouse and would not be given to UPS to deliver. I cancelled the account with intention to set things back up when everything was closed. Was told from multiple representives the account was closed and the modem had not left the warehouse and would not be delivered. TODAY 12/5 I get ANOTHER notification from UPS saying the modem is in trasit and will be delivered 12/6. I get BACK on the phone with Xfinity who says the account is cancelled and the item is at UPS and I have to call UPS to tell them to cancel the shipment or have it rerouted. I call UPS and after 30 minutes they find the tracking info and say that only Xfinity can make a change to the package since it was sent by them. (Makes sense for fraud). So I get BACK on the phone/chat with Xfinity and have been passed around 3 more times and am currently sitting on ANOTHER hold as I write this. All I need to to make sure this package that was NEVER supposed to be shipped in the first place is NOT delivered to this address or it will cause me to LOSE THE PURCHASE OF THIS HOUSE!! 

I am at a loss at how terrible of an experience Xfinity is OK providing. I'd continue with the 2 previous terrible experiences I had but thought I'd give them one more try before cancelling all my services. As soon as I get this issue resolved, I'll pay triple the amount at another company before giving them another penny of my money.