2 Messages
Sequium Asset Solutions, LLC
Several months ago I made a change to my XFinity Account online. Instead of making the change to my account, they gave me a new account number and I went through hours and hours of calls to try to straighhten out a problem that I did not create. My old account was finally cancelled after a couple of months of calling and being on the phone for hours. I was told that the old account was cancelled and I didn't owe anything. But, I kept getting emails to the contrary. I called several more times and was told just to ignore it. I did and now I have a collection agency wanting me to pay them an amount I never owed XFinity/Comcast. Why should I have to be the one to spend hours upon hours trying to get this straightened out? I have had my new account for months now and my balance is paid in full every month. I
I was given a Direct Line at XFinity, but it keeps hanging up on me. I'm not interested in speaking to someone from Pakistan with chickens screaming in the background. Can anyone help me out here?
XfinityAlyssaA
Official Employee
•
2.5K Messages
2 hours ago
Good afternoon @user_umju1h, and thank you for reporting your account concerns on our Community Forums — we truly appreciate you taking the time to reach out. I'm very sorry to hear about the stressful experience you've had. I understand how upsetting it must be to receive collection notices for an old account that was already canceled, especially after being told that no balance was owed.
We can absolutely take a deeper look into your previous account to confirm the disconnection date and review the billing history so we can get this straightened out as quickly as possible.
To get started, please send us a Direct Message with your first and last name along with the service address associated with the account. Once we have that, we’ll be able to assist you further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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