1 Message
Cancelling Max subscription
Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.
1 Message
Why is there no easy way to cancel one of the add on services you get when you sign up for Internet? I do not want Max and it’s impossible to figure out where to cancel it.
Accepted Solution
XfinityChristy
Official Employee
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1.4K Messages
8 months ago
@User646464737 Thank you for reaching out via our Xfinity Community Forum. I am sorry for the frustration you have had when trying to remove the Max subscription. I would be happy to review your account and help take care of that change with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityMartyR
Official Employee
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1.3K Messages
8 months ago
Thanks for reaching out, @User646464737! I'm glad we were able to work with you directly, and help you remove HBO/MAX from your account.
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user_91f5d5
2 Messages
7 months ago
Okay. Here is an interesting situation. I cancelled my xfinity subscription back in mid november, but I am still getting max because that subscription is billed through xfinity. Now xfinity says there is no max attached to my inactive account, but max will not let me change the subscription because it's linked to xfinity. So essentially, I have been getting max for free for 3 months. Any ideas on how to fix this would be helpful. I have talked to cs rep for xfinity, and they sent me to max. CS rep at max said that I need to talk to xfinity[again]. So I am wondering, should I just enjoy this [free] system glitch since no one seems to be able to help me?
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user_4ahsi9
1 Message
6 months ago
I have the exact same issue as @user_91f5d5.
You would think cancelling the Xfinity subscription would remove all the links to other apps but apparently not. I obviously would not mind having a free Max subscription due to the glitch, but I don't wish to get into any trouble in the future so would like to have this sorted!
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user_91f5d5
2 Messages
6 months ago
Well, I got it handled. Max essentially had to purge my email from their system, and then I could rejoin Max with my email, and choose my billing preferences. But it really is a weird glitch if you do your max billing through xfinity.
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user_dhjyey
3 Messages
3 months ago
I need help cancelling Max as well. No idea why this is so difficult!!!
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