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TigerJr
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Rousing Reactor
Much Appreciation

Contributor

 • 

103 Messages

Friday, May 19th, 2023 3:09 AM

Closed

Apple TV+ Unable to Connect to Playback

Hello, 

Is anyone else having issues playing programs on Apple TV?

My error is “unable to connect to playback” after I ran the troubleshooting. 
Thanks!

Question

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Updated 

2 years ago

271

1

0

Accepted Solution

CCXavier

Official Employee

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695 Messages

2 years ago

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

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TigerJr

Contributor

 • 

103 Messages

@XfinityXavier​ it has resolved itself within 24 hours so Apple TV+ is back and operational.

For my information, what does the “Peer to Peer Chat” icon look like since I’m signed in and cannot locate it. 
thanks!

2 years ago

0

CCKimberly1

Official Employee

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842 Messages

I am really glad to hear that everything is now working as it should, @TigerJr.
I apologize for any confusion about how to locate and reach out to us privately. That "Peer to Peer" icon is the little DM Chat bubble in the upper right corner that you will see once you are signed in to the Xfinity Forums. 

Please do feel free to reach out again, and remember that our Digital Care Team is available at any time, day or night, to answer any questions or concerns regarding your account. I hope you have a wonderful day, and please stay safe and healthy! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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