U

Friday, April 5th, 2024 10:34 PM

Closed

New modem

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity. 

Accepted Solution

Expert

 • 

110.2K Messages

1 year ago

What exactly is the problem ? Is the indicator light lit steadily ? Did you get it activated for service ? Are you seeing any error messages ?

3 Messages

Problem has been solved. Thanks

Expert

 • 

110.2K Messages

1 year ago

@user_h4rccl Good to hear that you have a solution, but would you mind sharing what the solution was for the benefit of your fellow readers here ? Thank you.

3 Messages

Finally, after multiple attempts, I was able to 'speak' with a human to help get modem activated. I was losing phone signal when disconnecting the modem which caused issues in the activation process.

Official Employee

 • 

1.3K Messages

 

user_h4rccl I am happy your issue was resolved. Please let us know if you come accross any issues.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

110.2K Messages

@user_h4rccl​ 

Thanks for the  update ! Marked solved thread now being closed.

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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