@user_h4rccl Good to hear that you have a solution, but would you mind sharing what the solution was for the benefit of your fellow readers here ? Thank you.
Finally, after multiple attempts, I was able to 'speak' with a human to help get modem activated. I was losing phone signal when disconnecting the modem which caused issues in the activation process.
user_h4rccl I am happy your issue was resolved. Please let us know if you come accross any issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for the update ! Marked solved thread now being closed.
(edited)
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Accepted Solution
EG
Expert
•
110.6K Messages
1 year ago
What exactly is the problem ? Is the indicator light lit steadily ? Did you get it activated for service ? Are you seeing any error messages ?
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EG
Expert
•
110.6K Messages
1 year ago
@user_h4rccl Good to hear that you have a solution, but would you mind sharing what the solution was for the benefit of your fellow readers here ? Thank you.
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