Len5's profile

Contributor

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21 Messages

Monday, April 18th, 2022 8:17 AM

Closed

Port Forwarding Broke

Hello, I currently have an XB7 modem/router that I had set-up port forwarding on, and it was working correctly. However, at this point, maybe due to a software update, port forwarding no longer works. Whenever I try to set it up now I get a "Were having problems, try again later." This is on my desktop PC using an ethernet connection. I have re-set the modem/router and still doesn't work. In addition to my PC, I tried it on my cell using the Xfi app and the results are the same.  Thank you.

Accepted Solution

Problem Solver

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574 Messages

3 years ago

Hi, @Len5. Thank you for reaching out to our forums! I'm sorry to hear about the issue with port forwarding. I recommend unplugging the modem from the power source for 30 seconds then plugging it back in then following the steps on these links: https://comca.st/3xJWTDR and https://comca.st/3rFrL4x. Please let me know if that helps!

Contributor

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21 Messages

@XfinityBiancaB​ I had already tried that more than a few times. Working with a comcast rep on reddit we were able to make some progress.

Contributor

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21 Messages

Got it fixed working with the comcast crew on reddit.

Official Employee

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3.8K Messages

Thank you for taking the time to provide us with this update, we're delighted to hear it. We're here 24/7 to support you and your service needs. Thanks for being the best part of Xfinity. 

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Expert

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107.1K Messages

3 years ago

Now closing this marked "Solved" topic.

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