I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix

Since Christmas, our gateway has been constantly failing to keep IPv4 addresses assigned to computers within the wifi LAN. We are using the XB7 gateway and two xfinity pods (no non-Comcast equipment), and while the Xfinity app swears that we are up and functioning at 100%, only IPv6 address on the i

I've had the Nest Doorbell (battery) for a few months with no issues. This week, the doorbell lost its connection and I thought it was a battery issue since it was reported at 10%, although I thought it was weird that I did not receive a notification. I then tried to reconnect the doorbell and it di

My Xfinity app is bugged. Only 3 tab icons appear at the bottom of the Xfinity app, “overview”, “services”, and “account”. I cannot control my Wi-Fi settings because the tab does not exist. I'm even locked out of editing Wifi in the Admin Tools because it tells me I can only edit Wifi settings in th

I'm in need of your Service has been interrupted for past due only to applnth e ACP BENEFITS TO GET IT APPLIED TO NEXT MONTH BILL CAN U PLS HELP ME RESTORE MY SERVICE. I MADE An arrangement for the 8th an still no service. address [Edited: "Personal Information"] [Image Removed: "Personal Informatio

I have my Xi6 Connected to my 100/1000 Netgear switch and I’m only seeing an orange 100MB light with Cat6 cabling. My AppleTV does green 1000MB Speed no problem on same switch. What’s up with the Xi6-A only doing 100MBit?

Long-time Xfinity customer here. Decided to move mobile service from AT&T to Xfinity Mobile in September 2024. Signed up over the phone for promotion to trade in our 4 AT&T iPhones for $1,000 credit for each trade-in for 4 new iPhones with Xfinity Mobile. We received our new phones and sent in our t

Hello, I have the 1 gigabit internet package. I would like to try the Xb8, how do I request one?

I can not cancel my watch line on xfinity mobile. There is no way to do this online. “Chat” options listed on other forum replies are actually a “virtual assistant” that just leads to loops of infuriating FAQ pages with no options to cancel or speak with a real person. There is NO email option. I ha

I've been waiting for a refund on an Xfinity Mobile order for over two weeks. I've chatted, called twice, and gone to my local Xfinity Store. Each time, I've been told the refund was approved and will be coming in a few business days. However, I have yet to even receive a confirmation email for the

I have logged three tickets due to a downed cable line from my property to the pole. The line dropped and people are hitting their head on it walking on the sidewalk. I've created three cases about this hazardous situation and after each one I've received a text that the case is closed when it shoul

I’m hoping someone can help with my Internet issues, this is extremely frustrating and with 4 kids at home plus myself and my wife working from home, Internet connectivity today is essential. I’m losing my mind over this new issue. Here’s my story, hopefully it contains all the information that mayb

How do I request credit for an internet outage that lasted 11 days at my home? I tried using the outage credit tool and it says there were no outages during that time period, but I have text messages from Xfinity clearly stating that there was an outage. It also took me over a week to get a technici

I just tried IOS 18 on my iPad Pro with Stream and tried to watch a recording that had been partially watched. When I select Watch, the Restart/Resume button appears for a fraction of a second and then disappears. There is no way to do a selection. If the recording has not been partially watched, th

Hello, I have a couple promotional discounts on my Internet service expiring in June. I was curious what was the least painful way to see about extending those promotions without a service interruption? Thanks for any advice! [Edited: "Personal Information"]

One of my server's IP addresses is blocked by comcast/infinity on my local network and I'm unsure why but I would am looking to find a way to unblock it so I can work on the server without vpn. I have tried disabling the firewall and restarting the gateway to no avail. A traceroute to another server

I’m on the gigabit plan and my download speeds were as expected with my previous DOCSIS 3.0 modem and with the new Netgear CM2000 DOCSIS 3.1 modem. However my upload speeds are the same, around 23 Mbps. I spoke with support today and they said the modem is provisioned and everything looks good on th

Cannot get newmax

Just picked up a X1 DVR and hooked it up on 1/3/22 replacing a non X1 non cloud hard drive DVR that had only 1 recorded show remaining. A local news report from Jan 2021. After setting up new X1 DVR and adding a few series to record I noticed many shows already scheduled to record, some on channels

Gang - this is unacceptable. At 1:30am pacific time, my tv, phone, internet go down. I logged on to the app that states there’s a planned maintenance scheduled. I have signed up several times to receive notice of planned outages, but my requests are rarely honored. What does it take to get notice? P