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XiD-P units not connecting
I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix common issues", RDK-03036.
I have tried multiple restarts in different rooms and with different cables over 2 days but the same error.
I have seen in other forums that there may be an incompatibility of the XiD-P with some Routers. I'm using an Arris SV62482AC. I was unable to find any information on compatbility of these units (or why the tv box cares about the router!).
1) Does anyone know about compatiblity of XiD-P with routers or where to find the info or if this specific combination is compatible?
2) If it is incompatible, what are compatible routers?
3) Are there other TV boxes that Comcast could offer that would be compatible?
Thanks.
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CCAndrew
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4 years ago
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rtkenn
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4 years ago
Thank you for the reply, good to know about the router.
I'm upgrading from a RNG1100 and RNG150N. (I'm not sure what the main box was since I have already turned it in).
I'm not aware of any amplifiers; but something could be possible since we are not original owners of the house.
Thanks again!
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rtkenn
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4 years ago
Thanks again. I found the following connections in the basement:
Electroline EDA 2100 OUT+PWR +15dB
The output of that goes to a Antronix 3-Way Splitter CMC2003H wiht -7dB out.
There is also another unit there but I don't think that this is for the TVs, but just in case it is helpful:
Extreme Broadband Engineering BDS102H (-3.5 dB OUT)
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CCAndrew
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4 years ago
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rtkenn
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4 years ago
Hi Again,
I'll give that try, but probably won't get back to you till tomorrow. BTW, I was incorrect, the extreme broadband output feeds into the EDA2100, the output of the EDA2100 goes to the antronix splitter. I'll by-pass the EDA2100 and see what happens.
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CCAndrew
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CCAndrew
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1 Attachment
6ABD4128-93B0-41F9-BE54-F46EDCC1A399.jpeg
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rtkenn
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4 years ago
Hi Again,
I by-passed the amplifier and that got one unit working. The other still is not, with the same errors. This room has always problems (pixelations, some channels not showing up, etc.), which I attributed to weak signals.
So, Is there a way to solve that problem? Perhaps a different amplifier?
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rtkenn
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4 years ago
Thanks I'll explore these options and see what works. This was great information.
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rtkenn
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4 years ago
Hi Again,
In searching for the amplifier, I found the one you have in the photo. I also found this one which specifically mentioned MOCA connectivity...is that necessary do you think?
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CCAndrew
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