XiD-P units not connecting
I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix common issues", RDK-03036.
I have tried multiple restarts in different rooms and with different cables over 2 days but the same error.
I have seen in other forums that there may be an incompatibility of the XiD-P with some Routers. I'm using an Arris SV62482AC. I was unable to find any information on compatbility of these units (or why the tv box cares about the router!).
1) Does anyone know about compatiblity of XiD-P with routers or where to find the info or if this specific combination is compatible?
2) If it is incompatible, what are compatible routers?
3) Are there other TV boxes that Comcast could offer that would be compatible?