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rtkenn
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8 Messages

Sunday, January 10th, 2021 1:00 PM

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XiD-P units not connecting

I just received an upgrade that consisted of a XG1-A box plus 2 XiD-P units. The XG1-A set up fine and appears to be working. The XiD-P units will not connect. The error message says "Sorry, we're having some trouble. Please tighten your cable connection then restart your TV Box, which can often Fix common issues", RDK-03036.

 

I have tried multiple restarts in different rooms and with different cables over 2 days but the same error.

 

I have seen in other forums that there may be an incompatibility of the XiD-P with some Routers. I'm using an Arris SV62482AC. I was unable to find any information on compatbility of these units (or why the tv box cares about the router!). 

 

1) Does anyone know about compatiblity of XiD-P with routers or where to find the info or if this specific combination is compatible?

 

2) If it is incompatible, what are compatible routers?

 

3) Are there other TV boxes that Comcast could offer that would be compatible?

 

Thanks.

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4 years ago

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Accepted Solution

CCAndrew

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25.9K Messages

4 years ago

The XiD only communicate with the main box. The modem/internet connection has no affect. Do you happen to have an amp in your cable setup? What are you upgrading from are the XiD replacing existing equipment?

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rtkenn

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8 Messages

4 years ago

Thank you for the reply, good to know about the router.

I'm upgrading from a RNG1100 and RNG150N. (I'm not sure what the main box was since I have already turned it in). 

 

I'm not aware of any amplifiers; but something could be possible since we are not original owners of the house.

 

Thanks again!

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rtkenn

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8 Messages

4 years ago

Thanks again. I found the following connections in the basement:

 

Electroline EDA 2100 OUT+PWR +15dB

The output of that goes to a Antronix 3-Way Splitter CMC2003H wiht -7dB out.

 

There is also another unit there but I don't think that this is for the TVs, but just in case it is helpful:

Extreme Broadband Engineering BDS102H (-3.5 dB OUT)

 

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CCAndrew

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25.9K Messages

4 years ago

So both cable outlets were live before. Follow/track down your cables splitters etc. The boxes use moca to communicate, there’s only a couple of amp types that will pass moca the others won’t. Come back with what you can find

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rtkenn

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8 Messages

4 years ago

Hi Again,

I'll give that try, but probably won't get back to you till tomorrow. BTW, I was incorrect, the extreme broadband output feeds into the EDA2100, the output of the EDA2100 goes to the antronix splitter. I'll by-pass the EDA2100 and see what happens.

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CCAndrew

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25.9K Messages

4 years ago

That’s just a normal Comcast splitter but the amp is wrong. If you bypass the amp and just use a couple of splitters like the one you posted, should work. Is that splitter before the amp?

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CCAndrew

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25.9K Messages

4 years ago

Something like this is what techs use. It’s possible since you’ve had trouble with that location in the past that it’s an interior cabling issue. As an alternate, maybe use a Roku and access the Xfinity Stream app or if you have a Comcast gateway, use an Xi6 wireless box

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rtkenn

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8 Messages

4 years ago

Hi Again,

I by-passed the amplifier and that got one unit working. The other still is not, with the same errors. This room has always problems (pixelations, some channels not showing up, etc.), which I attributed to weak signals.

 

So, Is there a way to solve that problem? Perhaps a different amplifier?

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rtkenn

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8 Messages

4 years ago

Thanks I'll explore these options and see what works. This was great information.

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rtkenn

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8 Messages

4 years ago

Hi Again,

In searching for the amplifier,  I found the one you have in the photo. I also found this one which specifically mentioned MOCA connectivity...is that necessary do you think?

rtkenn_0-1610379106821.jpeg

 

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CCAndrew

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25.9K Messages

4 years ago

That’s just a newer version of what posted, techs use those too. There’s also a 9port version, keep that in mind for how many cable outlets you need

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