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X1 Intermittent Sound Cut Out Skipping Audio Issue
Hi everyone- I try to search diligently prior to posting a duplicate answer, so pls forgive my post if my same solution has already been shared- I tried looking everywhere and didn’t see it. Anyhow, for the last five days, my sound has been cutting out on my new box that I received and it finally dr
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X1
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XFINITY REWARDS - WHAT A JOKE
I have been an Xfinity customer for over 25 years at one address. I moved 9 months ago to a rental and TRANSFERRED my service (while our new home is being built). I signed up for Rewards after receiving information about it. It seems that I am only eligible for silver status because they are not usi
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Customer Service
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Add contact to Existing Group
I’d like to add a contact from my xfinity address book to an existing xfinity Group, but the Edit function is not working. Edit is greyed out on the screen and when I hover over it, a circle with slash is displayed. Is there any other way to get this done? Is this happenning because I cancelled my x
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Paramount app won’t recognize my Xfinity subscription
To be clear, this is the “Paramount” app and NOT Paramount+. my Xfinity live tv subscription includes the Paramount channel. What is the problem? the Paramount app forces me to a screen that has a list of TV providers and Xfinity isn’t even listed??? [Edited: "Language"] help!!!!
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Channels and Programming
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Can't send email from outlook
Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails. I can also ping the port at smtp.comcast.net:465. It seems my attempt to connect to the port is being rejected by the server. Password is correct (am receiving emails).
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X1 Main DVR Box Model AX013ANM Error RDK-03030
I have been using the Xfinity app to troubleshoot. I have checked and tightened the cable coming into the house and to the splitter and then to the X1 box and they're all good. I have physically unplugged the box 3-4 times to reboot it and I have used the app to restart the box 2-3 times. Once it sa
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Customer Service
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Looking to cancel service. How do I get access to direct messaging?
I have a different internet provider now and would like to cancel Xfinity service.
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Customer Service
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What is the Mailing Address for Paying Bills
I am away from home, so do not have that information with me and my bill is overdue.
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Customer Service
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Post in other forum has been marked as PRIVATE for 3 days.
A post (question), I made in the EMAIL forum has been marked as PRIVATE for 3 days now. Apparently, because I included a JPEG, it needs to be reviewed. The JPEG is simply a screen shot of a COMCAST web page! No personal, identifying information on it. Simply a product of COMCAST. Keep from suspectin
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Getting Started
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how to turnoff notification
I get a notification that a team I like is playing in a short while. I don't want this message as it sometimes causes the dvr to churn as it tries to reach the game on a channel we don't subscribe to. How do I turn this off?
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X1
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Forum not allowing me to post from PC
Not sure when this started, buy I can no longer post to the forum using any browser on my PC. The description field is always greyed out. I have tried 4 different browsers (FireFox,Chrome,Edge,CCleaner) and they all do exact the same thing. I can still post if I use the browser on my phone... I
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Getting Started
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Xfinity Flex
How do I reactivate my Xfinity Flex box(s) after updating my Xfinity modem?
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Flex
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NHL Center Ice problems
I have been reading lots of posts/complaints about error XRE-03137 with trouble connecting. It has been happening several times a night to me trying to watch a game. 5 to 6 times screen going black missing 10 to 15 minutes of the game easily. I paid $70 for 4 months of games and this is unacceptable
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Channels and Programming
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Frequent Disconnection Using Arris Surfboard G34 Modem
After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. These frequent disconnec
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Your Home Network
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How to create a separate wifi log-in for guests.
We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?
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Your Home Network
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Xfinity Stream app on Visio TV
My Visio TV was a warranty replacement for my Samsung. How do I download the Xfinity Stream app to it?
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Xfinity Stream Website
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How do I change the default channel
My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?
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X1
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Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong
Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the pass
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Xfinity Reward - free Apple Watch
The description is not entirely clear, but can someone confirm that the free Apple Watch offer will cost $10 smart watch fee per month for 24 months? In short, you are signing up to a 2 year cellular plan for your free watch. If you cancel the plan for the phone early, what happens?
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Customer Service
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Been trying to cancel my wifi since November
I have been trying to cancel services since November. I call and they just want to give me a discount and don’t take no for an answer. I contact and set up appointments online for a phone call and they call me while I’m at work and not during the hours I have specified. Now when I call they tell me
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Customer Service
