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Thank you for the update! This is a known issue and our team is looking into this. We do not currently have any workarounds or an estimate on when it will get fixed. We will update this thread as we go to make sure everyone stays in the loop. Thank y
NBC Sports App for viewing Olympics on my TV
I use my TV remote to "Show me NBC Sports App" on my Samsung TV. This works. It tells me what is on now, upcoming, and full event r
Hey @user_ae2577, thank you for reaching out to Xfinity Support on our forums. We definitely don't want you missing out on all the features that come with the Xfinity App. https://comca.st/3y6rTLJ walks you through getting your username or resetting
I can’t log in idly but for the last few days it’s not allowing me to connect
No problem! We are here waiting for your message! To send a "Peer to peer" ("Private") message you may need to: Click "Sign In" Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support
Unable to access "My Account" or "Change Plan" pages on Xfinity website
Hello! I am planning to move into a new apartment and I would like to start a new plan with Xfinity. However, when I log into my account on the Xfinit
@user_ecdcb2 Hello! As long as you have active service, this should apply automatically. If you need additional help on this, please, create your own thread so we can get working on it. Thank you!
Help in getting my courtesy adjustment for my closed account
I would like some help in getting the courtesy adjustment of $13.76 I was offered in a letter I received today.
Hello, @user_665540. Thank you for reaching out to us through our Forums. We can certainly help! We did receive your Private Message, we'll continue assisting there!
Unlimited Data option Temporarily Unavailable?
I've been going over my 1.2 TB usage plan and getting emails from Comcast about it and suggesting I sign up for their $30 unlimited option. However, w
Hello, everyone! I see a few of you are having issues getting Peacock Premium added. I ask that you reach out privately, so we can cover the details of your specific situation. You can start by clicking the chat icon located in the top right corner o
Peacock won’t upgrade to Premium (Errors when linking)
I have been working with support via email and have had to luck. I can't get Peacock Premium even though I have a Flex box. I have Xfinity Inte
Thank you for reaching out to our forum with your billing question, @bdazbty! I live on a tight budget and I'm always looking for the best deals on my monthly bills so I'm happy to do the same for you! Please send a private message by clicking the P
I dont use dvr or voice at all. I cant afford current bill. I just got a notification on upgrade. I never agreed to this. Can someone help?
Greetings, @user_63eda7! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with trying to control the 2nd garage door from the app. Can we ask what type of a door opener
Two garage door one sensor ?
We have two garage door . They show as one door only on home app . What can we do to see two doors not one to tell if small garage opened or big ?
Hello, @user_4d5104. I'm sorry to hear you're getting this error message when attempting to load the MLB app. I know how frustrating that can be, especially with all these good games going on. Is this happening on all of your cable boxes or just
Error code 04035
It try and load into my MLB app and it keeps saying this error code. I’ve tried unplugging it and reconnecting it to the wifi. Don’t know
Hello @user_26cb49, thank you for taking the time to reach out to us for help with your connection concern. We will be glad to take a look at this in more detail. To get started, please send us a direct chat message with your full name and complete s
Internet chronically going unstable with extreme packet loss.
For multiple months i've been having serious packet loss problem that comes and goes. Had technician appointment multiple times had to rewire my netwo
Hello @trickycoolj! This is a known issue we’re working to resolve as quickly as we can. A restart of the X1 TV Box may resolve this issue. You can stream all Olympics sports coverage on the Xfinity Stream app and portal while we work to fix this iss
Hello @pokee166 Our team can help. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper
Error signing into account.
Hi, I have been trying to access my xfinity account in order to use hotspots after I was approved by Internet Essentials. Every time I do though, I ke
Hello, @alipan81. We are aware of the situation, and we are working hard to find a resolution. I know this is a very frustrating when you want to watch your favorite events. Please rest assured we are doing everything we can. Thank you for your patie
Greetings, @user_5f3bfd! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the system is not showing the updated balance. We can certainly have a look into this and
Hi I paid my bill March 15,2020 for $66 and it's not showing I have confirmation email as well that the payment came out .
Greetings, @user_8c555d! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you ending up with the wrong equipment. We can certainly get this taken care of for you. Can you please click the Pee
XG1-A VERSUS XG1-P
We currently have the XG1-A and when we tried accessing Disney+ and CBS all access we got a message that we needed to upgrade our equipment. We went t
Greetings, @mbluefootball! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you have missing emails. I don't know what I would do if I lost my emails either! Can you let us know if this is fr
Missing emails from inbox
I am now missing all emails in my Inbox prior to May 6, 2021. I have almost 20 years of emails and information that is now GONE! How does this happen?
Greetings, @Ekkla85! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We can certainly get you set up with the unlimited data plan on your account! Can you please click the Peer to Peer chat icon at the top right of
I want to add unlimited data $30
How can I add the unlimited data 30$
Greetings, @PaulandBrandi! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues trying to access your account. Can you provide us with more information as to the error you a
I can’t access my account
Greetings, @DoubleCharged! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear of the experience you have had when calling in to try and get the bill looked into. You have come to the right place. We
Charged double for over a year
When we set up our account after moving, the Xfinity rep made a mistake and set up two accounts for our address. We were then auto billed double for m
Greetings, @JohnKyle and @user_ba1083! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly understand wanting to have as much control over your network! Based on your question the
Limit internet speed for a specific device or profile?
With XFi I can do some types of limits and controls on a profile, like time and content. I would also like to limit internet speed (bandwidth) for a s