Official

Accepted

Unanswered

Advanced Filters

Search Results (458.6K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Peacock Closed Captioning

How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam

Question

67.2K

31

Accepted Solution

Official Solution

Closed

Cast to Flex

How can we cast from a mobile device to Flex? I even have Xfinity as a mobile provider but can’t figure out how to cast what’s on my IPhone to my Samsung TV where Flex is connected and is otherwise working fine.

Question

43.1K

2

0

Accepted Solution

Official Solution

Closed

Temporarily Blacklisted IP Address

My email has been working fine for my PC, iPad, and iPhone for years. Now all of a sudden (Monday, 04/24/23) it stopped downloading email to my Outlook and iPhone/iPad email programs. I am getting an error that states: I have seen that others have had this issue on the Forums. What is the solution a

Question

3.6K

4

0

Accepted Solution

Official Solution

Closed

Charges for a technician

We had been having issues without internet running in and out, and we wanted to upgrade our service. When we called to upgrade the service we still couldn’t get it to work so a technician was sent out. We were told that if it’s their equipment or if it’s not our fault we wouldn’t be charged. When as

Question

2.2K

2

0

Accepted Solution

Official Solution

Closed

XFINITY REWARDS - WHAT A JOKE

I have been an Xfinity customer for over 25 years at one address. I moved 9 months ago to a rental and TRANSFERRED my service (while our new home is being built). I signed up for Rewards after receiving information about it. It seems that I am only eligible for silver status because they are not usi

Question

2.6K

5

0

Accepted Solution

Official Solution

Closed

How do I change the default channel

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

Question

11.9K

24

Accepted Solution

Official Solution

Closed

No MASN

Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.

Question

7.2K

31

Accepted Solution

Official Solution

Closed

What is the Mailing Address for Paying Bills

I am away from home, so do not have that information with me and my bill is overdue.

Question

120.9K

5

Accepted Solution

Official Solution

Closed

Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.

Question

2.9K

10

0

Accepted Solution

Official Solution

Closed

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s

Question

27.6K

133

0

Accepted Solution

Official Solution

Closed

Curious as to when my ACP Benefit will be applied to my account this month.!?

Hello I begin my Xfinity service last month sometime before the 8th and 9th I believe is on the 6th and I applied for an ACP benefit and received it and I was given a credit on the 8th or 9th which was applied to my account and my bill for this month is due on the 21st and I've set up automatic bill

Question

179

2

0

Accepted Solution

Official Solution

Closed

stream on Roku TV while away from home

I installed the Xfinity App on my RV's Roku TV. The Xfinity app works perfectly as long as I am connected to my home wifi. When we travel and connect to either my phone's hot spot or campground's wifi I am unable to use the Xfinity app. I receive an error message stating that I am not on my home net

Question

9.1K

5

0

Accepted Solution

Official Solution

Closed

Screensaver photos

This is a closed question that I don’t see an answer for? How to obtain current and previous screensaver photographs? I'd like to obtain selected photographs that are currently and/or have previously been displayed by my Xfinity X1 screensaver. Is this possible and, if so, how would I go about getti

Question

2.9K

2

0

Accepted Solution

Official Solution

Closed

How to create a separate wifi log-in for guests.

We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?

Question

17.7K

1

0

Accepted Solution

Official Solution

Closed

Xfinity Stream app on Visio TV

My Visio TV was a warranty replacement for my Samsung. How do I download the Xfinity Stream app to it?

Question

935

1

0

Accepted Solution

Official Solution

Closed

XR15 Remote does not turn off XG2 X1 Cable Box

I am not able to turn off the X1 Cable box using the remote. We have two X1 Cable boxes, one is turned off by the remote, the other stays on all the time. We have repaired it numerous times. It was factory reset and the Xfinity Store replaced the remote with a new one and the X1 Box still will not t

Question

2.9K

2

0

Accepted Solution

Official Solution

Closed

Email error in loading emails this morning

When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens. I set up to receive my emails on my phone a

Question

6.7K

52

Accepted Solution

Official Solution

Closed

New XB7

How do I enable Wi-Fi6 on this new router? Don't see it when I log in. Thanks

Question

2.7K

5

0

Accepted Solution

Official Solution

Closed

No internet and blinking orange light on modem

I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th

Question

95K

2

0

Accepted Solution

Official Solution

Closed

Post is marked private?

I posted an issue I've been having for months on the forum, but it is now marked private and is not visible. I wasn't given a reason why and I really need help with this. What can I do so it's visible again?

Question

186

1

0

forum icon

New to the Community?

Start Here