Official

Accepted

Unanswered

Advanced Filters

Search Results (462.2K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Xfinity Stream not working on any device

I have Roku, a Windows 11 pc, an iPhone 13, an iPad 9th generation. I was watching xfinity stream on the Roku and it just stopped, giving the error of TVAPP-00224. I tried on all my other devices and they are showing the error of TVAPP-00100. I have tried removing the app, restarting both the router

Question

1.2K

21

Accepted Solution

Official Solution

Closed

Login Loop

I'm stuck in a login loop.

Question

549

2

0

Accepted Solution

Official Solution

Closed

Received cancelation notice I didn't request

I have received 2 emails notifying me that Xfinity has received my cancelation request. I didn't request any cancelation. I live in an apartment so I assume someone in trying to set up service and using the wrong address. I need assistance to ensure my service isn't disconnected.

Question

235

2

0

Accepted Solution

Official Solution

Closed

Please allow assigning a static IP on xFi gateway

I'd like to let some friends join my Minecraft server, but this is pretty much impossible to do when the IP address keeps changing. I did not realize this would happen when switching to xFi and is worse than the setup I had before. Please offer the ability to have a static IP address for Residential

Question

1K

3

0

Accepted Solution

Official Solution

Closed

Email error in loading emails this morning

When I sign in I can't get any of my emails. I get An error occurred inside the server which prevented it from fulfilling the request. Then Error: failed to load messages. I have cleared my cache, cookies and history and retried it. The same thing happens. I set up to receive my emails on my phone a

Question

6.7K

52

Accepted Solution

Official Solution

Closed

No MASN

Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.

Question

7.2K

31

Accepted Solution

Official Solution

Closed

XFINITY REWARDS - WHAT A JOKE

I have been an Xfinity customer for over 25 years at one address. I moved 9 months ago to a rental and TRANSFERRED my service (while our new home is being built). I signed up for Rewards after receiving information about it. It seems that I am only eligible for silver status because they are not usi

Question

2.6K

5

0

Accepted Solution

Official Solution

Closed

iOS problem with Comcast mail

I was prompted to change my Xfinity password. I did that and of course I couldn't get email on my Mac. I entered the new password and could again get email. However, despite having the right box checked in security settings( allowing 3rd party access); I can not get Comcast email on my iPhone or my

Question

15.7K

30

Accepted Solution

Official Solution

Closed

X1 dvr recording limit changes/problems?

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s

Question

27.6K

133

0

Accepted Solution

Official Solution

Closed

Experiencing slow internet speed after few days - fixed by modem reboot

Very long time Xfinity customer and we've had this setup for several years without issues. Using a Motorola 8600 cable modem. Starting a little over a few months ago, noticed that Internet speeds drop and latency increases after several days (could be up to 2 or 3 weeks sometimes). This is then fixe

Question

1.1K

5

0

Accepted Solution

Official Solution

Closed

Frequent Disconnection Using Arris Surfboard G34 Modem

After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. These frequent disconnec

Question

1.5K

6

Accepted Solution

Official Solution

Closed

Xfi Pause feature is useless

The Xfi pause feature is useless, I had already set up a schedule for devices to disable their access to the internet yet the devices are still able to access the internet, just ran a test earlier but it seems the only way to pause the devices is the "forget" the devices and reconnect them then the

Question

24.1K

14

Accepted Solution

Official Solution

Closed

How to create a separate wifi log-in for guests.

We have guests who rent our studio space and pool, and want to provide them with a separate guest log-in, with a password that I could change occasionally. How do we create and manage a separate wifi log-in?

Question

17.7K

1

0

Accepted Solution

Official Solution

Closed

Forum not allowing me to post from PC

​Not sure when this started, buy I can no longer post to the forum using any browser on my PC. The description field is always greyed out.​ ​I have tried 4 different browsers (FireFox,Chrome,Edge,CCleaner) and they all do exact the same thing. I can still post if I use the browser on my phone...​ ​I

Question

2K

6

Accepted Solution

Official Solution

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the pass

Question

84.1K

366

Accepted Solution

Official Solution

Closed

Watch videos from 12 days ago

Home security videos from 12 days ago

Question

246

2

0

Accepted Solution

Official Solution

Closed

No internet and blinking orange light on modem

I have had countless issues with my Wi-Fi connection and today my internet randomly shut off and never reconnected. The modem has been blinking orange and I have tried the troubleshooting steps COUNTLESS TIMES. It is plugged in, exactly as it has been for months and my account balance is $0. I am th

Question

95.1K

2

0

Accepted Solution

Official Solution

Closed

email problems

i am unable to check my email. i click on the link and it just keeps taking me in a loop

Question

2.6K

35

Accepted Solution

Official Solution

Closed

What is the Mailing Address for Paying Bills

I am away from home, so do not have that information with me and my bill is overdue.

Question

121K

5

Accepted Solution

Official Solution

Closed

How do I change the default channel

My TV used to startup with the last station watched. It no longer does that. How can I revert to the old way?

Question

11.9K

24

forum icon

New to the Community?

Start Here