Thank you for the update! This is a known issue and our team is looking into this. We do not currently have any workarounds or an estimate on when it will get fixed. We will update this thread as we go to make sure everyone stays in the loop. Thank y

Hey @user_ae2577, thank you for reaching out to Xfinity Support on our forums. We definitely don't want you missing out on all the features that come with the Xfinity App. https://comca.st/3y6rTLJ walks you through getting your username or resetting

No problem! We are here waiting for your message!   To send a "Peer to peer" ("Private") message you may need to: Click "Sign In" Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support

@user_ecdcb2 Hello! As long as you have active service, this should apply automatically. If you need additional help on this, please, create your own thread so we can get working on it. Thank you!

Hello, @user_665540. Thank you for reaching out to us through our Forums. We can certainly help! We did receive your Private Message, we'll continue assisting there!

Hello, everyone! I see a few of you are having issues getting Peacock Premium added. I ask that you reach out privately, so we can cover the details of your specific situation. You can start by clicking the chat icon located in the top right corner o

Thank you for reaching out to our forum with your billing question, @bdazbty! I live on a tight budget and I'm always looking for the best deals on my monthly bills so I'm happy to do the same for you! Please send a private message by clicking the P

Greetings, @user_63eda7! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with trying to control the 2nd garage door from the app. Can we ask what type of a door opener

Hello, @user_4d5104. I'm sorry to hear you're getting this error message when attempting to load the MLB app. I know how frustrating that can be, especially with all these good games going on. Is this happening on all of your cable boxes or just

Hello @user_26cb49, thank you for taking the time to reach out to us for help with your connection concern. We will be glad to take a look at this in more detail. To get started, please send us a direct chat message with your full name and complete s

Hello @trickycoolj! This is a known issue we’re working to resolve as quickly as we can. A restart of the X1 TV Box may resolve this issue. You can stream all Olympics sports coverage on the Xfinity Stream app and portal while we work to fix this iss

Hello @pokee166 Our team can help. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper

Hello, @alipan81. We are aware of the situation, and we are working hard to find a resolution. I know this is a very frustrating when you want to watch your favorite events. Please rest assured we are doing everything we can. Thank you for your patie

Greetings, @user_5f3bfd! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the system is not showing the updated balance. We can certainly have a look into this and

Greetings, @user_8c555d! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you ending up with the wrong equipment. We can certainly get this taken care of for you. Can you please click the Pee

Greetings, @mbluefootball! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you have missing emails. I don't know what I would do if I lost my emails either! Can you let us know if this is fr

Greetings, @Ekkla85! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We can certainly get you set up with the unlimited data plan on your account! Can you please click the Peer to Peer chat icon at the top right of

Greetings, @PaulandBrandi! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues trying to access your account. Can you provide us with more information as to the error you a

Greetings, @DoubleCharged! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear of the experience you have had when calling in to try and get the bill looked into. You have come to the right place. We

Greetings, @JohnKyle and @user_ba1083! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly understand wanting to have as much control over your network! Based on your question the