i received an email from xfinity a week ago saying i was a platinum member now. one of the included discounts is "Peacock Premium on us". i tried to add the service on the website and there's no way to do it. i went through several help topics clicking through links, and the option is never availabl

I have the Gig Extra plan but I appear to be on an old plan, will it eventually qualify for Disney Plus?

@XfinityAmir I'm not seeing any way to send you a private message. I read this comment: https://forums.xfinity.com/conversations/billing/downgrade-internet-only/604cc2a0c5375f08cdbef645 And would like to know how to make this happen. Thank you! c-

Precisely, describing each step, how do I complete the forum setup; i.e., how "navigate to my profile", where is "Edit" button, etc?

I feel like an idiot, but can anyone help me use the parental controls via the router? I log into the router. I navigate to parental controls. I enable managed sites. I enter the URL for the site I want blocked, and select 'Always' But then that site is still accessible by all devices? What am I doi

I can't find a way to locate my own posts. I did see another post on this topic which says to click the 'Profile' in the upper-right of any forum screen. I see no such icon or button. It really shouldn't see this hard to navigate these forums!

Very long time Xfinity customer and we've had this setup for several years without issues. Using a Motorola 8600 cable modem. Starting a little over a few months ago, noticed that Internet speeds drop and latency increases after several days (could be up to 2 or 3 weeks sometimes). This is then fixe

After 11 months using an Arris Surfboard G34 Modem without any problems, in December 2023 we started experiencing disconnections 3 or 4 times a day. The disconnection durations can last up to 10 minutes, after which connection is restored without having to restart the modem. These frequent disconnec

I’m so confused about what is going on with my x1 this morning. I have 2 x1 dvr boxes, percentage full has consistently stayed around 22-25% full the last several months with around 130 recordings give or take. All of a sudden this morning, my system says 91% full. There is a new notice in my menu s

Home security videos from 12 days ago

I upgraded to the 4th generation plan that is 2 lines unlimited for 30 each. When I go to my current cycle it says Unlimited (2 lines) $80.00. I was told that it would be $60. Now I have been on the phone for 2 hours and no one knows what to do. Anyone here that could help?

i am unable to check my email. i click on the link and it just keeps taking me in a loop

Why do I keep getting the message OS Update Required on my Amazon Fire Stick? This has been popping up for at least the past week or two. I’ve done everything possible except delete and reinstall the app. What’s going on?

How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam

Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.

Edit: Resolved! After direct messaging Xfinity Support, line workers were scheduled to come within a couple of days and they did an incredible job cleaning up the loose wires. Really went above and beyond! It had even snowed early that morning and they still came out as scheduled and did a great job

My Visio TV was a warranty replacement for my Samsung. How do I download the Xfinity Stream app to it?

I am away from home, so do not have that information with me and my bill is overdue.

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.

The Xfi pause feature is useless, I had already set up a schedule for devices to disable their access to the internet yet the devices are still able to access the internet, just ran a test earlier but it seems the only way to pause the devices is the "forget" the devices and reconnect them then the