Visitor
•
18 Messages
Emergency Broadband Benefit Program
Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount.
Accepted Solution
Official Solution
XfinityAlyssaA
Official Employee
•
1.4K Messages
3 years ago
Gotcha! Thank you @ae5880 for providing me with that information so I know how to direct you to the proper application. Existing Xfinity Internet customers will need to check eligibility through the National Verifier here https://comca.st/3vaa0d1. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process.
Please keep in mind the above listed websites will be fully operational when the program is set to begin on 04/26/2021.
Just an additional note, for those who may be existing Internet Essential customers, you will not need to complete the National Verifier step as you have already completed the Federal verification when establishing your Internet Essentials account.
Of course, if you run into any road blocks along the way, our team is here to help in any way we can!
(edited)
5
0
ae5880
Visitor
•
18 Messages
3 years ago
I was able to chat with a live agent and got this canned response:
I got two issues with that:
(edited)
0
0
BruceW
Gold Problem Solver
•
25.8K Messages
3 years ago
Does https://www.fcc.gov/emergency-broadband-benefit-providers help?
6
0
BruceW
Gold Problem Solver
•
25.8K Messages
3 years ago
The first link sends me to https://www.lifelinesupport.org/national-verifier/, but the second which points to http://xfinity.com/EBB sends me to a Not Found page at https://www.xfinity.com/error/404?item=%2febb&user=extranet\Anonymous&site=xfinity
0
ae5880
Visitor
•
18 Messages
3 years ago
@ComcastAlyssa, any comments?
12
0
UnamusedPerson
New Poster
•
10 Messages
3 years ago
Can't apply with Xfinity/Comcast. The web page apply now button gives an error message that tells me to call to complete. But I've called and chatted and they tell me it must be done via that button. So I'm approved via the Nation Verifier and their CS is telling me I can use it at AT&T or Tmobile at my address if Xfinity doesn't let me. Really? Is this my option? Frustrated....
3
0
user_85119c
Visitor
•
8 Messages
3 years ago
I qualified for the program and submitted my application on Xfinity but my bill hasn't changed!!! I'm so tired of dealing with Xfinity and trying to lower my bill and this program would help us a lot. I qualified for the program and filled out the Xfinity application. I received an email from Xfinity to view my UPDATED SERVICE ORDER and there is 0 change. Under EBB Application it says $0.00 / mo
What is that! I qualify for the program! I should at least get a $50 discount. I'm gonig to have to go elsewhere for my Internet service!
0
0
user_7f4dc3
Visitor
•
4 Messages
3 years ago
I qualify and am approved for the EBB under Lifeline because of a reduction in income because of Covid. I don't qualify for Internet Essentials. Xfinity told me to set-up a regular account and then link the EBB to my account. There's no way to do that. I've called Xfinity countless times and get a different "solution" that never works, because they tell me to sign up for Interent Essentials. I tried that, reduction in income isn't an approved Xfinity event that's approved.
Please advise.
Much appreciated.
4
0