A

Visitor

 • 

10 Messages

Thu, Apr 22, 2021 1:01 PM

Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount. 

Responses

Accepted Solution

Official Solution

ComcastAlyssa

Official Employee

 • 

159 Messages

20 d ago

Gotcha! Thank you @ae5880 for providing me with that information so I know how to direct you to the proper application. Existing Xfinity Internet customers will need to check eligibility through the National Verifier here https://comca.st/3vaa0d1. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process.

Please keep in mind the above listed websites will be fully operational when the program is set to begin on 04/26/2021. 

Just an additional note, for those who may be existing Internet Essential customers, you will not need to complete the National Verifier step as you have already completed the Federal verification when establishing your Internet Essentials account. 

 

Of course, if you run into any road blocks along the way, our team is here to help in any way we can! 

(edited)

This comment was created from this reply
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

1 Message

IT IS IMPOSSIBLE TO GET ON XFINITY EBB SITE ,I HAVE BEEN TRYING SINCE 5/12 AND SPOKE WITH THEIR REPRESENTATIVES 4 TIMES WITH NO HELP BECAUSE THEY SAY ITS A GOVERNMENT APPLICATION

ComcastAmira

Official Employee

 • 

2.3K Messages

Hello user_e8b8c5, thanks for reaching out about the troubles you're running into when trying to access the EBB application. We thank you for your interest in the EBB program and apologize for any inconvenience or frustration this has caused you. We would be more than happy to further assist you.

 

Just to verify, did you confirm your eligibility with the program's National Verifier first? 

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
BruceW

Gold Problem Solver

 • 

22.3K Messages

21 d ago

Visitor

 • 

10 Messages

@BruceW 

That's exactly my point, FCC lists Comcast as a participating provider, but I can't get any accurate information from Comcast itself on how one would sign up for this program with Comcast. 

Official Employee

 • 

159 Messages

Good morning @ and thank you so much for your interest in the Emergency Broadband Benefit program, we would more than happy to assist you with the application process! To determine the best way to apply may I ask if you are currently enrolled in our Internet Essentials program? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

10 Messages

No, and I wouldn't qualify for the Internet Essentials. My household, would, however, qualify for the EBB. 

Official Employee

 • 

159 Messages

Gotcha! Thank you @ae5880 for providing me with that information so I know how to direct you to the proper application. Existing Xfinity Internet customers will need to check eligibility through the National Verifier here https://comca.st/3vaa0d1. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process.

 

Of course, if you run into any road blocks along the way, our team is here to help in any way we can! 

(edited)

This reply has been converted into a comment
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

10 Messages

@ComcastAlyssa ,

Thank you for the prompt reply. So the first link takes me to lifelinesupport.org which verifies eligibility for the Lifeline program, and that program is separate from the EBB. FCC lists multiple eligibility criteria for the EBB, one of which is eligibility for the Lifeline program (that I am not eligible for) but another way to quality for the EBB is by having experienced "a substantial loss of income since February 29, 2020", and that's my situation.

Second, the second link is, again, a dead link. 

If you don't believe me, I captured my clicks here:

 

BruceW

Gold Problem Solver

 • 

22.3K Messages

21 d ago

... National Verifier here https://comca.st/3vaa0d1 ... Enroll ... https://comca.st/3xaHw4N

The first link sends me to https://www.lifelinesupport.org/national-verifier/, but the second which points to http://xfinity.com/EBB sends me to a Not Found page at https://www.xfinity.com/error/404?item=%2febb&user=extranet\Anonymous&site=xfinity

Visitor

 • 

10 Messages

20 d ago

@ComcastAlyssa, any comments? 

Official Employee

 • 

130 Messages

Thank you for reaching back out today! When launched, customers will be able to find more details about this program at https://comca.st/3ayodsv. Please note, that URL will not work until the program launches. From my research I am not showing the program has been launched but the estimated date will be on 4/26/2021. I would be happy to follow up with you on the 26th to make sure you can access the page. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

10 Messages

Ah, so the program is not live yet. Got it.

Official Employee

 • 

141 Messages

@ae5880 Correct! The webpage will become live on 4/26. We apologize for the wait but once that date hits it will be live to use. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

2.5K Messages

Hi there. I hope you're doing well today. I just wanted to check in! Any additional questions/concerns that came up since we last spoke? Have you been able to make any progress on your end? We are here if you need us. :)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

10 Messages

@ComcastMorgan, still waiting for xfinity.com/EBB to go live...

New Poster

 • 

6 Messages

13 h ago

Can't apply with Xfinity/Comcast. The web page apply now button gives an error message that tells me to call to complete. But I've called and chatted and they tell me it must be done via that button. So I'm approved via the Nation Verifier and their CS is telling me I can use it at AT&T or Tmobile at my address if Xfinity doesn't let me. Really? Is this my option? Frustrated....

New to the Community?

Start Here