Emergency Broadband Benefit Program

@BruceW 

That's exactly my point, FCC lists Comcast as a participating provider, but I can't get any accurate information from Comcast itself on how one would sign up for this program with Comcast. 

Good morning @ae5880 and thank you so much for your interest in the Emergency Broadband Benefit program, we would more than happy to assist you with the application process! To determine the best way to apply may I ask if you are currently enrolled in our Internet Essentials program? 

No, and I wouldn't qualify for the Internet Essentials. My household, would, however, qualify for the EBB. 

Gotcha! Thank you @ae5880 for providing me with that information so I know how to direct you to the proper application. Existing Xfinity Internet customers will need to check eligibility through the National Verifier here https://comca.st/3vaa0d1. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process.

Of course, if you run into any road blocks along the way, our team is here to help in any way we can! 

@ComcastAlyssa ,

Thank you for the prompt reply. So the first link takes me to lifelinesupport.org which verifies eligibility for the Lifeline program, and that program is separate from the EBB. FCC lists multiple eligibility criteria for the EBB, one of which is eligibility for the Lifeline program (that I am not eligible for) but another way to quality for the EBB is by having experienced "a substantial loss of income since February 29, 2020", and that's my situation.

Second, the second link is, again, a dead link. 

If you don't believe me, I captured my clicks here:

Thank you for reaching back out today! When launched, customers will be able to find more details about this program at https://comca.st/3ayodsv. Please note, that URL will not work until the program launches. From my research I am not showing the program has been launched but the estimated date will be on 4/26/2021. I would be happy to follow up with you on the 26th to make sure you can access the page. 

Ah, so the program is not live yet. Got it.

@ae5880 Correct! The webpage will become live on 4/26. We apologize for the wait but once that date hits it will be live to use. 

Hi there. I hope you're doing well today. I just wanted to check in! Any additional questions/concerns that came up since we last spoke? Have you been able to make any progress on your end? We are here if you need us. :)

@ComcastMorgan, still waiting for xfinity.com/EBB to go live...

Same issue here. I also get the error when I try to look at upgrading my service. Supposedly there's an open ticket on the issue, but I'm skeptical.

Same issue, same frustration. Good job Comcast!

Hi @user_7f4dc3 thank you for reaching out about this request. Once you have been verified and started your Xfinity Services (non-Internet Essentials) you may skip to step number three and apply for enrollment on this page: https://comca.st/3wx3DRW

Please make sure the information (name, address, etc.) submitted on your National Verifier form matches the information submitted on your Xfinity EBB enrollment form.

When I signed up with Comcast, the CS person didn’t tell me that I had to use the same user ID as my National Verifier which could be problem #1.

The qualifications for the EBB  through the FCC and Comcast are different so Comsat is rejecting me under their guidelines 

Thanks for letting us know this information, @user_7f4dc3! We certainly apologize for the frustration you have had with this process. We can certainly have a closer look into this. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

I stand corrected, my Lifeline email is the same as my Comcast email I used to signup