Owning the modem thing is new for me. I'm just wondering who will handle the Firewall & port forwarding if I use my own modem. Thanks.

A few months I had posted here about, and was helped with, getting port 25 unblocked for incoming connections for my IP/account. Everything had been working fine since then, until I changed the xfinity data speed plan for my account.  After making this change, (I went from 200mbs down to 75mbs

I have a Comcast email address associated with a no longer active account owned by my parents, who've since switched ISPs a year or two ago. I was informed at the time that I would be able to keep using this legacy account. I've been able to use it just fine until about 30 minutes ago, when I signed

I own cm1000v2 modem. I have 1 gig down / 100 mbps plan. I am consistently getting 20mbps upload speed. Xfinity customer service told me to get xfinity modem (of course at monthly charge) to get 100 mbps upload speed.  Is it necessary to upgrade cm1000v2?   It is hard to find out e

yesterday evening the modem was flashing and the agent said the modem doesn't support the service, what kind of new Motorola modem should I purchase? and where may I order? target, best buy? or?

On my desktop, I like to access the forums recent posts to see what people are posting.  I don't go to HOME and pick a forum topic to look at, but go to https://forums.xfinity.com/t5/forums/recentpostspage/post-type/thread/page/1.  I don't remember how I found that link but apparently stumbled on it

I sent my old phone for trade-in in March and it has been two months without getting a credit. I instead got a "credit cancelled" notice. It has also been a month since I talked to a customer representative who confirmed the receipt of my phone but they were still processing it. I've seen many po

I am getting the following error when I try to type in the Xfinity email search bar for my Inbox: Mail folder “Virtual/All” could not be found on mail server imap-central.ge.xfinity.com.  Everytime I try to type in the inbox search bar that message comes up. Cannot search for any emails. 

my name is [Edit: Personal Information] my service address is [Edit: Personal Information] my service is interrupted. I will be able to pay the full amount for sure Wednesday and wanted to see if I can get an extension until Wednesday? I am a valuable customer and I always pay

We are long-term Xfinity/Comcast customers, and similar to another post I saw on this forum, we have been noticing that recordings are just disappearing off our DVR. We have plenty of storage space left on our DVR, and no, we are not deleting them ourselves. These recordings tend to be older, but th

I tried clearing iPhone cache and reinstalling the xfinity app but every time I sign in, the app bounces back to the sign in screen.

Hi, There should be a mechanism at xfinity support to request a correction for email permanent errors. But i do not find one.  So i am reporting it here and requesting that comcast support correct it.  Note that emails from my comcast address into the anl.gov domain worked earlier in t

Is there a way to locate what device a movie was purchased by? I have the date it was purchased but I do not know what device on my account was used to purchase it.

I went to an Xfinity store to update my legal name. The associate who helped me decided it was easier to close the original account and opened a second one. I now have two accounts and am getting billed for the original account as well as the new one. I tried to unlink but cannot as automatic paymen

I have subscribed to HBO through Xfinity for several years, and have always used EXTERNAL devices (not xfinity equipment) to log in and stream HBO content. I was getting 4k HDR DolbyVision DolbyAtmos until HBO became "MAX", and they enacted three tiers of service: With Ads - $9.99/month Ad-Fre

Hi all, Regarding the % Full/Recordings indicator at the top right of the "Xfinity > Saved > Recordings" screen. About a week ago, our X1 started showing 88% full and 117 recordings but we had nowhere near that many recordings. Adding or deleting recordings changed the recording count but not

I am using a Samsung Galaxy S22 and have been through the VVM wringer one too many times. Today the app popped up a screen informing me that I needed to update the app in Google Play. Following the link took me to the Google Play Store with and option to uninstall or open the app, but no update. I t

I turn my Wi-Fi broadcast Off via the Mobile App or sometimes the Admin Panel. I don't like to broadcast it for obvious reasons. What Infinity department can I report that my Wi-Fi broadcast gets turned on again and not by me. I am wondering is it a hacker or a rouge employee in my apartment buildin

Please add more Spanish channels from various countries, like Mexico, Argentina, Spain, and etc in your Latino package lineup. Also add more channels in your Ultimate package, like Circle TV from Nashville, Tennessee, RDF TV, Boomerang Network which plays old cartoons from the early 2,000s, and etc.

I was wondering if i would go through comcast or an electrician to install a coax output in one of my rooms far away from the modem. I do have access to internet on my desktop in this room, but would love to have direct internet for faster streaming. Where and how much avg wise would that run? Thank