U

Contributor

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25 Messages

Tuesday, April 4th, 2023 2:19 AM

Closed

Can I get port 25 unblocked again?

A few months I had posted here about, and was helped with, getting port 25 unblocked for incoming connections for my IP/account.  Everything had been working fine since then, until I changed the xfinity data speed plan for my account.  After making this change, (I went from 200mbs down to 75mbs down), it seems that the port 25 block has come back.  

This is my original post where I was assisted with getting 25 unblocked originally:

https://forums.xfinity.com/conversations/email/how-many-calls-does-it-take-to-get-port-25-unblocked-and-my-email-server-back-online

Since the block has returned, it has been suggested to me that I contact CSA, since they are the ones that handle this.  If you read my previous thread, youl see these attempts were less than fruitful at the time.  This time has not yielded different results. 

So I am hoping can someone monitoring this forum help me again again with getting this port unblocked?

I would appreciate it greatly.

Thank you for any help.

Accepted Solution

Contributor

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25 Messages

2 years ago

Port 25 has reopened for me.  A most sincere thank you to whoever silently did that.  I am most appreciative.

Expert

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31.4K Messages

@user_vj1302​ 

I am really glad this got resolved for you!  Thanks for letting us know.  🙂

Closing this thread as resolved.

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Was your question answered? Please mark an Accepted Answer!tick
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Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Problem Solver

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1.5K Messages

2 years ago

You didn't say what the end goal was, but if it was just having a functional local mail server that can receive mail for a domain, queue external mail as a backup MX, then send it when the primary is down, or maybe even send/queue local mail from old devices without TLS/SSL capability, there's another option rather than dealing with a port 25 block every time your IP address changes, or when Xfinity works on the local infrastructure.  

For around $10/year, you can find an email relay service that will receive mail for a domain on port 25, then redirect mail to you on the external port of your choice.  You don't even need that if the goal was just a local mail queue/send server.  You can configure it to authenticate and send mail to Xfinity's smtp server on port 587 if you don't have your own server hosted somewhere. 

Check out postfix.  You'll need the SASL library for authentication.  You can run it on a single board machine like a raspberry pi nano if you have to. It's well documented and super active.  You'll also avoid issues with external servers spam blocking mail originating from consumer DHCP pools.  Just a suggestion.

Contributor

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25 Messages

2 years ago

I have postfix running on my server.  It does nothing about the port 25 requirement.  I dont want to have another server acting as a relay.  

The port 25 issue is not because I am talking to the server on port 25.  It is because all external email servers purely communicate on port 25.  So if I ever want to be able to receive mail from anyone else, I need port 25 open.   When it was unblocked, the block remained down even when my ip changed, so that was not an issue.  I think this came back only because I made a change to my account.

As you point out,   I can not use the server for out going mail (except to gmail interestingly) because all comcast IPs are blocked by atleast 1 blocklist.  But this is something I have easily worked around.  It is the incoming mail issue that I can not.

Problem Solver

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1.5K Messages

@user_vj1302​ Well.  Postfix.  You can run smtp on as many ports as you wish, with whatever options you want.  How do you do this? -- postfix/master.cf

smtp      inet  n       -       y       -       -       smtpd
2067      inet  n       -       n       -       -       smtpd -o content_filter=spamassassin

So, just for an example, here's a local smtp listening on port 25 for internal clients, and another example smtp instance listening on an alternate port 2067 at the same time, that will then deliver mail on that port to an anti-spam program for further processing before sending it on to a user mailbox (or alternatively forward the mail to somewhere else) -- you have to configure that.

How does a relay service work?  Change your DNS record for your domain.  You use the relay service as a primary MX, then the mail relay service receives mail to your domain, and forwards it to your IP address on whatever port you wish. 

When you authenticate and "submit" email on port 587, Xfinity forwards it to the rest of the world on port 25.  Postfix can act just like any other email client (thunderbird/outlook...etc).  It's all the same from Xfinity's point of view.  There are many tutorials on the web.   

Contributor

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25 Messages

External SMTP servers will only deliver email on port 25, regardless of what port I open.  There is also no confusion on my end about the configuration of postfix or any of the software on my server or network.  Rather you seem to be unaware of how the communication between MTAs functions, or has this confused with MSAs.

Port 25 is the only port used for the communication between MTAs. (This is my issue)

Port 587 is used for communication between clients and MSAs.  (Not my issue)

My outbound SMTP has never been an issue, so not relevant to this discussion.

I am completely aware of how a relay service works.  I dont want to use one.

(edited)

Problem Solver

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1.5K Messages

2 years ago

Really then?

Perhaps look at Postfix options for specifying an upstream mail server.  That's your relay host [mail.upstream.com]:587 

relay_domains =

relay_host =

smtpd_use_tls =

smtp_sasl_auth_enable =

smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd

Good luck.  Sounds like you may need it.  I was telling you how to avoid port 25 blocks, and down mail every time this happens.

(edited)

Contributor

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25 Messages

2 years ago

I dont know what to tell you.  Inter server smtp communication is exclusively port 25.  Port 587 is for mail submission from client to server, which is then sent to destination servers on port 25.

The fact that auth and sasl is brought up proves my point that you are confused.  Auth is purely for client to server.  Think about it, how would a clients auth work once the message had left the first server?  The destination server will not know your password for auth to succeed.  

Or a cursory check to anywhere will consistently, without contradiction say the following.  In this case its from wikipedia

Communication between mail servers generally uses the standard TCP port 25 designated for SMTP.

Mail clients however generally don't use this, instead using specific "submission" ports. Mail services generally accept email submission from clients on one of:

    587 (Submission), as formalized in RFC 6409 (previously RFC 2476)

 

Contributor

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25 Messages

2 years ago

In the case of a relay, the submitting server would be the client.  But again, for the 3rd or 4th time, outgoing mail is not my issue.  It is inbound traffic that is my issue.

Problem Solver

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1.5K Messages

@user_vj1302​ I fully understand that.  What's the problem with a relay service for your inbound?  <$1 month?  I guess that depends on what the mail downtime/lost mail is worth to ya -- and IF you'd like to avoid it.

Contributor

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25 Messages

The issue is I dont want it.  I just want the block removed, as it was previously.

Contributor

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25 Messages

2 years ago

Any input from Xfinity would be appreciated.

Expert

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31.4K Messages

@user_vj1302​ 

Maybe @XfinityGabrielS or @XfinityAlex can help you remove this block again.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Contributor

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25 Messages

Thank you.  I would appreciate any help either  @XfinityGabriel or @XfinityAlex could provide.

Contributor

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25 Messages

2 years ago

So just nothing from anyone?    Terrific.

Contributor

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25 Messages

2 years ago

I had thought this was the one part of XFinity's customer service that wasn't absolute garbage, but I see it is just the same.  After factoring in the countless hours I have to waste to get anywhere, I think its cheaper to break my contract and go with another ISP that doesnt require this.  I didnt have a single one of these issues when I was with Wave, and their customer service was actually fairly decent the few times I did need it.

Expert

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31.4K Messages

2 years ago

TBH, @user_vj1302, I haven't seen @XfinityCSAEmail or @XfinityGabrielS posting in the last few weeks.  @XfinityAlex has been around, but I see he hasn't hit your thread so far.  Sorry.  😕

Contributor

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25 Messages

2 years ago

Any help from anyone would be tremendously appreciated.  This server listening on port 25 is the top priority for this internet connection right now.  And it is something that really can not continue to wait.

Expert

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31.4K Messages

2 years ago

Well I'm sorry, but if it cannot wait then you really don't have much of a choice, do you?

Contributor

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25 Messages

2 years ago

That is true.  Life is too short to deal with terrible customer service, bad products, bush league 'experts' and inept 'problem solvers'.

(edited)

Contributor

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25 Messages

2 years ago

Consider this issue closed as I am terminating service.

Problem Solver

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1.5K Messages

2 years ago

"bush league 'experts' and inept 'problem solvers'?"

Yeah?  Everyone that runs an actual mail server will drop mail from their queues after 3-5 days.  You're losing mail trying to run your little "home brew" spam service from a DHCP pool on a consumer account, that everyone's blocking in the first place, and seem bent out of shape about solutions for it that work. 

Like I say, good look.  Sounds like you need it.

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