Visitor
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2 Messages
xfinity app - can't sign in - bounces back to sign in screen
I tried clearing iPhone cache and reinstalling the xfinity app but every time I sign in, the app bounces back to the sign in screen.
Visitor
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2 Messages
I tried clearing iPhone cache and reinstalling the xfinity app but every time I sign in, the app bounces back to the sign in screen.
Accepted Solution
user_90515c
Visitor
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2 Messages
4 years ago
the solution was to call 1-800-Xfinity (800-934-6489) and speak to someone to activate on their end. the app was useless in my experience.
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user_45b38b
Visitor
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1 Message
4 years ago
I consistently get "Error 500 - Internal Error" upon attempts to sign in.
0
0
CCMike1
Official Employee
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933 Messages
4 years ago
Hi there @ user_90515c, thank you for reaching out. I know how important it is to sign into the XFINITY app. Is this the My Account app you’re having issues with? I’m sorry to hear you’ve been experiencing problems logging in. I’d like to ask, are you able to log in from the web portal without any problems?
2