user_sb2740's profile

Contributor

 • 

13 Messages

Fri, Sep 10, 2021 7:20 PM

please fix permanent error

Hi,

There should be a mechanism at xfinity support to request a correction for email permanent errors.  But i do not find one.  So i am reporting it here and requesting that comcast support correct it.  Note that emails from my comcast address into the anl.gov domain worked earlier in the day and emails from a non-comcast address into anl.gov were sent and received.

Date: Thu, 09 Sep 2021 20:56:12 +0000
From: [Edited: "Personal Information"]
Subject: Permanent Error

[-- Attachment #1 --]
[-- Type: text/plain, Encoding: 8bit, Size: 0.2K --]

      This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed permanently:

   * ***@anl.gov

Reason: Permanent Error


[-- Attachment #2 --]
[-- Type: message/delivery-status, Encoding: 8bit, Size: 0.3K --]

Reporting-MTA: dns; resqmta-ch2-08v.sys.comcast.net [69.252.207.40]
Received-From-MTA: dns; resomta-ch2-18v.sys.comcast.net [69.252.207.114]
Arrival-Date: Thu, 09 Sep 2021 20:56:11 +0000


Final-recipient: rfc822; ***@anl.gov
Diagnostic-Code: smtp; 554-mailgateway-bak.anl.gov

Last-attempt-Date: Thu, 09 Sep 2021 20:56:12 +0000

Thanks,

scott

Accepted Solution

Official Employee

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328 Messages

3 m ago

I'm glad we were able to get this resolved. If anything comes up in the future, send me a message! 

Visitor

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2 Messages

3 m ago

Same has happened to me starting yesterday.This is an automatically generated Delivery Status Notification.      

Delivery to the following recipients failed permanently:

Reporting-MTA: dns; resqmta-po-10v.sys.comcast.net [96.114.154.169]
Received-From-MTA: dns; resomta-po-01v.sys.comcast.net [96.114.154.225]
Arrival-Date: Sat, 11 Sep 2021 15:38:49 +0000

Official Employee

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277 Messages

Hello @suzannekf083 [Edited to remove PII in username]. Thank you for reaching out to us through Forums, we can certainly understand the frustration of experiencing issues with the email. Are you experiencing this issue with only this recipient? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@XfinityGabby yes. I have called them and asked if this is the correct address and they have said yes. They are puzzled as well.

Official Employee

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277 Messages

Thank you for letting us know @suzannekf083. Let's take a closer look at the issue, please send a Direct Message with your full name and address. 

 

 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityAmir

Official Employee

 • 

6.6K Messages

3 m ago

Hi sbrozell, thank you for taking the time out of your busy day to post this concern. I know this can be frustrating especially when you have to send important contact to the recipient. Don't worry we can get this cleared up for you, to better assist you could you please send us a private message with your full name and street address? 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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1 Message

15 d ago

I keep getting the following error whenever emails are sent to my account:

External Email: This email originated from outside of the Juice Plus+ organization. Please do not click on links or open attachments unless you recognize the sender and know the content is safe.

 

 

      This is an automatically generated Delivery Status Notification.

 

Delivery to the following recipients failed permanently:

 

   * [Edited: "Personal Information"]

 

Reason: Permanent Error

 

I am not sure why my email messages are being routed to that email address.  This is the routing information contained in the failed delivery notification:

Reporting-MTA: dns; resqmta-po-07v.sys.comcast.net [96.114.154.166]
Received-From-MTA: dns; resimta-po-39v.sys.comcast.net [96.114.154.159]
Arrival-Date: Tue, 16 Nov 2021 14:14:09 +0000


Final-recipient: rfc822; [Edited: "Personal Information"]
Diagnostic-Code: smtp; 552 5.2.2 < [Edited: "Personal Information"]>: Recipient address rejected: Mailbox quota exceeded

Last-attempt-Date: Tue, 16 Nov 2021 14:14:10 +0000

(edited)

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