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pinfet
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Regular Visitor

 • 

4 Messages

Wednesday, October 25th, 2023 10:19 AM

Closed

Email search error

I am getting the following error when I try to type in the Xfinity email search bar for my Inbox:  Mail folder “Virtual/All” could not be found on mail server imap-central.ge.xfinity.com. 

Everytime I try to type in the inbox search bar that message comes up. Cannot search for any emails. 

Question

 • 

Updated 

2 years ago

466

13

Accepted Solution

user_ua00at

1 Message

2 years ago

I am having same issue and message.

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_ua00at I am sorry you are getting this error message. Are you still getting this message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3a4bnv

1 Message

2 years ago

we are having the same issue

1

0

XfinityJoe

Official Employee

 • 

760 Messages

Good morning @pinfet and @user_3a4bnv Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

laura_r

New Poster

 • 

7 Messages

2 years ago

me, too. Really annoying, but glad that it is not just me. 

0

cjg1025

Visitor

 • 

1 Message

2 years ago

Get the same message.

1

0

XfinityJoe

Official Employee

 • 

760 Messages

@cjg1025 Please send us a DM with your full name and address to Xfinity Support.

 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_l1maxr

1 Message

2 years ago

This just started today for me as well.  

1

0

XfinityKassie

Official Employee

 • 

1.7K Messages

@user_l1maxr Good morning! Thank you for taking the time to reach out to our Community Forums Team. I'm sorry to hear you having some difficulties with your email services. We have some customers report the issue has been resolved. Are you still experiencing this issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d8xozm

1 Message

2 years ago

me too. anyone have solution?

3

0

jefferson1212

Visitor

 • 

1 Message

Same here, need that search function to get stuff done! Help!

2 years ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @jefferson1212, thank you for taking the time to reach out on social media.  I understand your concern with the search bar, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Hey there, @user_d8xozm! Are you still receiving an error when searching the email box? Others that reached out receiving the same error have reported it is working as intended. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_p4k2zv

1 Message

2 years ago

We are having the same exact issue!

0

0

kazual90

New Poster

 • 

7 Messages

2 years ago

phew so it's not just me...chat has no idea what i'm talking about...okay, at least mail is fine...

0

0

chrisdoyle

Visitor

 • 

1 Message

2 years ago

I am having the same issue and message

1

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

Hi, @chrisdoyle! We appreciate you taking the time out of your day to let us know about this on our forums page. I am sorry to learn about this experience. Thank you so much for your patience while waiting for a response and for help with that error message. Are you still getting this error message currently? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Frustrated3679

New Poster

 • 

2 Messages

2 years ago

Same issue here.  Xfininty - Please fix this!!

0

0

user_sdvnvz

1 Message

2 years ago

I am having the same issue.  I hope that comcast corrects this.

0

0

hhaynes216

1 Message

2 years ago

Same here! Following to see if this resolves.

1

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

Hi, @hhaynes216! Thanks for reaching out about that error message. I see it has been 2 days since you've reached out and appreciate you greatly for following for a solution. Are you still getting that error message at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

2 years ago

@pinfet Thank you for reaching out. I am sorry you are getting this error message. Are you still getting this message? Others who have reached out regarding this same issue have reported no longer getting this error. 

2

0

pinfet

Regular Visitor

 • 

4 Messages

I am no longer getting this error.  Thanks 

2 years ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@pinfet Thank you for that update! I am happy that you are no longer getting the error message. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more.  Please have a safe and healthy weekend! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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