I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to w

In my bill, in the "Equipment & services" section, there is an item "Internet/Voice Equipment". It says "Qty 2 @ $0.00 each". But, I do not have any Xfinity equipment. The plan I originally signed up for was "Connect INTERNET" which included "Xfinity Flex Service" at no extra cost, and when signing

Two weeks ago, Comcast had a two day outage in my area. Since the service was restored, I can't use a router with my customer-supplied modem. I can connect a PC (via Ethernet cable) directly to the modem (Linksys CM3016) and it works. If I connect a router, I lose my Internet connection. FYI, I've t

I chatted with Customer Service to request 4K boxes for my TVs that are 4K, including a DVR. I have my own cable modem and router so was told that the 4K boxes are wireless and require a leased Xfinity router/modem. First, is this true, and second, does Comcast have a plan to allow the 4K boxes to w

I am a disabled Veteran and have been an Xfinity customer since 2009. I have been paying Xfinity at least $100, at any given time, every month for the past 15 years. That's at the very least $18,000 I've paid Xfinity. I am selling my home and downsizing to an apartment. I will be transferring my int

I had internet up until yesterday. Then the 3rd light disappeared. I called Arris and they were unable to troubleshoot it. I went and bought another brand new Arris modem/router and all lights show up but xfinity app unable to find my modem. I called Tech Support she said she sent a signal to my mod

Hello, I've had Xfinity with the XFI router for 2 years. Connection and specifically VPN connection has been fantastic until about 6 weeks ago. I've consulted my IT Dept and they've assured me everything is up to date on my computer and their end and are confident it is an issue Xfinity like in the

Hi, I recently discovered that my xfinity speed was bumped up to 800/100, according to my web account. After numerous attempts for speedtest, I found that my upload speed is still at 20-25mbps even with the xFi complete service, which I have already. I tried with chat support to troubleshoot by gate

My old modem stopped connecting to xfinity yesterday around noon, I tried the usual fixes (restarting modem, tightening connections, removing extraneous network devices, online reboot) and nothing has worked. when connecting to the modem's webpage I notice that the upstream power on the modem is at

Since we are part of the older set we use wired desktop computers exclusively when using the internet. Having been a customer for over a 20 years, we have found it is best to wait for "kinks" to be worked out with any new Xfinity change. This is the message we are greeted with when signing into My a

Already hitting my data plan usage amount, and have been trying to upgrade to unlimited but I just get stuck in this never ending loop to upgrade my plan but not to upgrade to unlimited and when I do get anywhere about xFi I get a 502 bad gateway error.

And who is doing the locking?

Would like to add a router to my home internet to improve Wi-Fi performance in my detached garage apartment. The apartment and my house are part of the same home internet system. If a router is added, then what issues must be addressed? Also, is there an additional monthly charge, if I provide my ow

I have an XB7 CGM4331COM modem with a plan of up to 1200 mbps. Service was fine for about the first six month. In the past few weeks, my download speeds at night drop from 900-800 and fluctuate wildly from normal to 100-300 or even zero. This happens on an almost nightly basis. I have tried restarti