soccerdad76's profile

New Poster

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20 Messages

Monday, June 3rd, 2024 9:00 PM

Canceled Home Service; own equipment now

I canceled the home service and was told that I own the equipment but would need to return the touchscreen.  I had a balance due on my equipment and had requested a credit and after being denied I had the request escalated.  I ended up speaking with someone pretty high up in the Home department and after explaining why I could not get a credit on my equipment balance, she did however explain that not only did I pay for an own the cameras, sensors and doorbell, but I also OWNED the touchscreen hub as well and would not have to return it.  I need some comfirmation on this as I did not return it and don't want to get billed for it.  Can someone advise?

Expert

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104.6K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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