Visitor
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1 Message
my account says I should have 800/100 but I get only 25 upload with xFi Complete (XB7)
Hi,
I recently discovered that my xfinity speed was bumped up to 800/100, according to my web account. After numerous attempts for speedtest, I found that my upload speed is still at 20-25mbps even with the xFi complete service, which I have already.
I tried with chat support to troubleshoot by gateway, reprovisioning my gateway, everything but no luck yet.
My address shows that it is capable of having 2 Gbps service, meaning that the mid split upgrade is done for my neighborhood.
I'm using XB7 gateway in a bridge mode to get my wifi router to handle the network at home, but I don't think this would affect the upload speed being capped at 20-25mbps.
Any idea I can get the max upload speed that I'm supposed to get?
I'm in the NW suburb of Chicago metropolitan area.
CCGina
Official Employee
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800 Messages
2 years ago
Hi there @hccaus!
There's an awesome and in-depth article on our Next Generation Internet our subreddit, created by the moderator there, @XfinityBrie, which has tons of good information! You can find all of our supported platforms here if you're interested: Contact Us. I would definitely recommend bookmarking it :)
If you are currently using a separate router, it's possible it does not have the ability support the mid-split change (even though the XB7 does). It would also depend right now on whether you are subscribed to xFi Complete. The teams working on the Next Generation Internet are working on getting customer equipment added eventually though! There is no timeline for that as of yet, but we know it's important :)
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Hawkster50032
Contributor
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24 Messages
2 years ago
Comcast going to lie to u it sad no one brought a class suit against them for making people pay higher for speeds they want but they still don't get the speeds or upload they want and comcast tells them to upgrade more or that it too many on network or it your fault and not there's. Sadly comcast will never let u get the speeds u pay for upload or download and they say to pay more to get those speeds like over 100. u want to go with FBER
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