Package Marked as Delivered, but is not

Of course! Xfinity prompted me to upgrade for free to the new white xFi moden/router. So I completed that process to have the new one shipped out and to return the old.

Thanks for clarifying, I would not be happy if I was being shipped to new modem and I did not receive it.

 We only can ship the modems to the address were you have service, UPS https://www.google.com/search?q=ups+tracking&rlz=1C1GCEU_enUS835US835&oq=ups&gs_lcrp=EgZjaHJvbWUqDQgCEAAYgwEYsQMYgAQyEwgAEAAYgwEY4wIYsQMYyQMYgAQyFggBEC4YgwEYxwEYsQMYyQMY0QMYgAQyDQgCEAAYgwEYsQMYgAQyDQgDEAAYkgMYgAQYigUyDQgEEAAYkgMYgAQYigUyEAgFEC4YxwEYsQMY0QMYgAQyEwgGEC4YgwEYxwEYsQMY0QMYgAQyBwgHEAAYgAQyDQgIEAAYgwEYsQMYgAQyBwgJEAAYjwLSAQgzNDU4ajBqNKgCALACAQ&sourceid=chrome&ie=UTF-8 tracking should also tell how it was delivered , if it was left at the door ect, did you check the tracking site to see any further detailed information or contact UPS https://www.ups.com/us/en/support/file-a-claim.page  & let them know the package is missing?

Me neither! I honestly wasn't feeling that I needed a new one, however at no additional cost it sounded good to take part in! (until it didn't arrive of course) I have attached the tracking information for the package, it was supposed to go to a home in Luzerne, not be delivered to somewhere in Pittston. I also did open a claim with UPS and let them know it was missing, they have found nothing yet.

We would like to take a look at this for you better.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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