I assume you're talking about the "xfinitywifi" hotspot band? I have a 3-week old Arris XB7 and the option to disable it is available under My Account. I disabled it as soon as I got it, and I don't see "xfinitywifi" as being an available wifi connection coming from my router, so I'm assuming it's disabled.
Steve - Quick question regarding the switch installation - other than the ethernet cables to your computer and router, do you have other ethernet cables connected to the switch? Just curious if this might set up feedback situation that would actually keep the modem connection active even when the computer is "asleep".
"Of course this doesn't really solve the problem, it just hides it."
Thank you Steve, for your continued work and communication on this issue. But you're right, it doesn't solve the problem, Comcast's problem...
Nor is it (the switch) a convenient solution for many folks. Adding additional equipmemt (and paying for it), adding more wires, using additional outlets is a cumbersome 'band-aid' for a COMCAST problem.
In the modems local firmware options I could not turn it off. I did not know you could do so in the my account app. I use very little, almost zero really, commercial apps because of the bandwith they use and the personal information they send home now that comcast has put a cap on our data use here in Maine, again.
Putting options to control your gateway in an app or online website is great but taking them away from the modem firmware in not a good thing.
I completely agree with @sjwj : The switch is not a satisfactory "solution," it's only a band-aid and not a very attractive one. It adds wiring clutter; it consumes space; and it consumes power. And there is no legitimate reason I should have had to spend money for this. I don't need the switch for what it really is intended to do, I'm just using it to make the current situation manageable. Fortunately, it does that.
Comcast really does need to step up and fix this. There is one specific firmware version that is implicated for the Technicolor XB6 (4.4p6s1) and another version for the Technicolor XB7 (4.6p2s1).
It seems that Comcast is also resposible for pushing the firmwares on gateways you purchase as well. Here is a thread on the gateway I planned to buy. There are many other threads for other gateways as well. Most of these threads have been locked without resolution.
That presents a huge problem here in southern Maine where I am because Comcast is the ONLY choice for high speed internet.
Steve - Quick question regarding the switch installation - other than the ethernet cables to your computer and router, do you have other ethernet cables connected to the switch? Just curious if this might set up feedback situation that would actually keep the modem connection active even when the computer is "asleep".
Nothing else is connected to the switch. I bought a 5-port switch and two ports are unused. One port has a cable to the gateway and the other two ports have ethernet cables from PC #1 and PC #2.
Received a TP-Link TL-SG105 that I ordered today and can confirm as well that it works and prevents the delayed connection. Will use it until Comcast steps up and fixes their issues.
The info you shared about throttling is definitely interesting, because it makes me wonder if that's the reason we're seeing so many different f/w revisions...just from the relatively small number of posters on this thread.
Though not for the reason you gave, I speculated before that these different revisions could be based on the user's region.
As one of the original posters on now-locked threads and then this latest one, I suggest everyone raise Cain with Comcast. I don't see why users paying goodly sums for high-speed internet service should have to buy switches and go through other contortions to work around firmware issues that are clearly the responsibility of the ISP. To some, Comcast is the only show in town; to others, it's not. Threaten them with cancellation if that's what it takes. I had to do that just to get a replacement modem and will cancel if it is updated with new firmware that recreates the old problem.
I just got a call from an engineer in Florida. He pushed a test update to me and it has fixed the problem. Cold boot connection is about 1 second and restart connections are instant. I did not test Wake on Lan. Perhaps one of you could.
That now makes two people with this problem where the issue was resolved with a f/w update....BlackTriad (XB6) and corgi11 (XB7).
BlackTriad actually got a call from a Comcast engineer before the f/w push was performed. I believe this is the first time anyone on this thread has reported receiving a call from Comcast. However, BlackTriad also stated that he previously had a Comcast tech onsite to troubleshoot the issue, and that a supervisor was involved, which means he had an active open service call that needed resolution. I'm just wondering if it's going to take every user in this thread to place a call so their issue is resolved? Does that engineer understand this is is a widespread problem so that the "fix" can be pushed out to all users?
We've had multiple posts on this (and the previous) thread from different Comcast reps, but nothing for a while. Maybe one of these reps can chime in and tell us what the national status is regarding this issue? When can people expect to receive updated f/w to fix this problem for EVERYONE?
g-hodgson
Contributor
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257 Messages
4 years ago
Interesting, BlackTriad.
I assume you're talking about the "xfinitywifi" hotspot band? I have a 3-week old Arris XB7 and the option to disable it is available under My Account. I disabled it as soon as I got it, and I don't see "xfinitywifi" as being an available wifi connection coming from my router, so I'm assuming it's disabled.
Unless you're referring to something else?
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Kruunk83
Contributor
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13 Messages
4 years ago
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TomasNieve
New Poster
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3 Messages
4 years ago
Steve - Quick question regarding the switch installation - other than the ethernet cables to your computer and router, do you have other ethernet cables connected to the switch? Just curious if this might set up feedback situation that would actually keep the modem connection active even when the computer is "asleep".
Thanks for your help with all this -
Tomas
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sjwj
Regular Visitor
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7 Messages
4 years ago
@SteveWW
"Of course this doesn't really solve the problem, it just hides it."
Thank you Steve, for your continued work and communication on this issue. But you're right, it doesn't solve the problem, Comcast's problem...
Nor is it (the switch) a convenient solution for many folks. Adding additional equipmemt (and paying for it), adding more wires, using additional outlets is a cumbersome 'band-aid' for a COMCAST problem.
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BlackTriad
Frequent Visitor
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16 Messages
4 years ago
@g-hodgson
In the modems local firmware options I could not turn it off. I did not know you could do so in the my account app. I use very little, almost zero really, commercial apps because of the bandwith they use and the personal information they send home now that comcast has put a cap on our data use here in Maine, again.
Putting options to control your gateway in an app or online website is great but taking them away from the modem firmware in not a good thing.
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SteveWW
Contributor
•
83 Messages
4 years ago
I completely agree with @sjwj : The switch is not a satisfactory "solution," it's only a band-aid and not a very attractive one. It adds wiring clutter; it consumes space; and it consumes power. And there is no legitimate reason I should have had to spend money for this. I don't need the switch for what it really is intended to do, I'm just using it to make the current situation manageable. Fortunately, it does that.
Comcast really does need to step up and fix this. There is one specific firmware version that is implicated for the Technicolor XB6 (4.4p6s1) and another version for the Technicolor XB7 (4.6p2s1).
Let's go, Comcast!
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BlackTriad
Frequent Visitor
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16 Messages
4 years ago
It seems that Comcast is also resposible for pushing the firmwares on gateways you purchase as well. Here is a thread on the gateway I planned to buy. There are many other threads for other gateways as well. Most of these threads have been locked without resolution.
That presents a huge problem here in southern Maine where I am because Comcast is the ONLY choice for high speed internet.
https://forums.xfinity.com/t5/Your-Home-Network/Broken-firmware-V2-1-1-4-Cax80/td-p/3396757
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SteveWW
Contributor
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83 Messages
4 years ago
@TomasNieve asked:
Steve - Quick question regarding the switch installation - other than the ethernet cables to your computer and router, do you have other ethernet cables connected to the switch? Just curious if this might set up feedback situation that would actually keep the modem connection active even when the computer is "asleep".
Nothing else is connected to the switch. I bought a 5-port switch and two ports are unused. One port has a cable to the gateway and the other two ports have ethernet cables from PC #1 and PC #2.
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blueaid
Frequent Visitor
•
13 Messages
4 years ago
Received a TP-Link TL-SG105 that I ordered today and can confirm as well that it works and prevents the delayed connection. Will use it until Comcast steps up and fixes their issues.
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g-hodgson
Contributor
•
257 Messages
4 years ago
The info you shared about throttling is definitely interesting, because it makes me wonder if that's the reason we're seeing so many different f/w revisions...just from the relatively small number of posters on this thread.
Though not for the reason you gave, I speculated before that these different revisions could be based on the user's region.
No proof of course. Still just a hypothesis.
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hjens
Contributor
•
31 Messages
4 years ago
As one of the original posters on now-locked threads and then this latest one, I suggest everyone raise Cain with Comcast. I don't see why users paying goodly sums for high-speed internet service should have to buy switches and go through other contortions to work around firmware issues that are clearly the responsibility of the ISP. To some, Comcast is the only show in town; to others, it's not. Threaten them with cancellation if that's what it takes. I had to do that just to get a replacement modem and will cancel if it is updated with new firmware that recreates the old problem.
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SteveWW
Contributor
•
83 Messages
4 years ago
That's great news! Very promising indeed. I'll be looking for that update on my gateway, as should all Technicolor XB6 owners.
I presume that they also have a firmware fix (or will have it soon) for the Technicolor XB7.
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BlackTriad
Frequent Visitor
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16 Messages
4 years ago
I just got a call from an engineer in Florida. He pushed a test update to me and it has fixed the problem. Cold boot connection is about 1 second and restart connections are instant. I did not test Wake on Lan. Perhaps one of you could.
Here is my new firmware version:
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badcrab
Frequent Visitor
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7 Messages
4 years ago
This is awesome, so glad to see someone get some traction on this issue.
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g-hodgson
Contributor
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257 Messages
4 years ago
That's great news, BlackTriad!
That now makes two people with this problem where the issue was resolved with a f/w update....BlackTriad (XB6) and corgi11 (XB7).
BlackTriad actually got a call from a Comcast engineer before the f/w push was performed. I believe this is the first time anyone on this thread has reported receiving a call from Comcast. However, BlackTriad also stated that he previously had a Comcast tech onsite to troubleshoot the issue, and that a supervisor was involved, which means he had an active open service call that needed resolution. I'm just wondering if it's going to take every user in this thread to place a call so their issue is resolved? Does that engineer understand this is is a widespread problem so that the "fix" can be pushed out to all users?
We've had multiple posts on this (and the previous) thread from different Comcast reps, but nothing for a while. Maybe one of these reps can chime in and tell us what the national status is regarding this issue? When can people expect to receive updated f/w to fix this problem for EVERYONE?
The silence is deafening.
Greg
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