Sorry Xfinity, an afternoon of work is worth more than $5 to me. But if you go down four times in a month, I don't need to hear that I'm not eligible for a bill credit! Update: the automated system doesn't work for more than two outages, but they will manually review it and give you a credit if you

The technicians recently replaced our cable line that runs underground from the power poll to our house. They did a great job burying the cable under the yard and landscaping.  Everything is working fine, but I noticed our old direct buried cable that is now cut underground by the house is sti

Just doing this to activate direct messaging.

We need a service tech to come rewire the internet, because somehow our neighbors power being out equals our internet being out which makes no sense! Our power is still on, but because our internet is wired through our neighbors power and not our own- our net has been out. For a week! And this cust

Just picked up a X1 DVR and hooked it up on 1/3/22 replacing a non X1 non cloud hard drive DVR that had only 1 recorded show remaining. A local news report from Jan 2021. After setting up new X1 DVR and adding a few series to record I noticed many shows already scheduled to record, some on channels

My latest bill didn't give me credit for the Autopay and Paperless Discount (-$10.00). How can I get credit for this? I get tis credit every month and all of a sudden it just stops.

Are there any connectivity gurus out there? I can’t get either on my satellite boxes to connect. I’ve spent over 4 hours on the phone with Comcast sending signal after signal with no joy. See this document for details... if this forum allows me to paste a link:https://documentcloud.adobe.com/link

Please cancel my appointment with Xfinity/Comcast tomorrow Feb 13 at 12:30 at Sarasota office on University parkway [Edit: removed personal information]

I need to install and Xfi pod in my vacation home, but I'm only able to access my main home account. I can switch between accounts on the older "Xfinity My Account" app but cannot install equipment from it. It wants me to use the newer "Xfinity" app. How can I switch between accounts on the Xfinity

I'm using Xfinity Stream Beta App on Roku. It works well, but it appears my account (Popular TV package + Gigabit Extra bundle) is limited to 20 hours of cloud DVR recording capacity.  Is there a way to increase that limit while only using Stream Beta App?  (In my prior home, I rented X1

I hit “sign in” then enter my correct information, then it sends me back to the same screen and there is no end in sight. To make matters worse, it is literally IMPOSSIBLE to speak to an actual human and nothing the bot recommends is even close to solving this problem. I’m just trying to set up my i

Can you help me cancel the TV portion of my service while keeping high speed internet? Thanks

I am trying to watch live Olympic games on my TV's X1 via NBC Sports but nothing will load. I tried multiple different sports and multiple past games but nothing will play. Tried a refresh of my X1 through the app and that did nothing to fix the problem.

Hi, Wondering how I can go about cancelling my TV service but keep my current Internet plan (1G). I understand that I may incur early termination fees as I had recently downgraded the TV package portion of the Xfinity plan.

I’m confused as it a new install and there is nothing to connect to in the home. I.e coaxial cable.  Phone order guy said all we’d need is outside install.  Doesn’t make sense to me. Anyone have any info.  Hard to find on internets. thanks for your time. 

In May 2024 the Comet network for zip code 77590 (near Houston TX) was moved from channel 317 to 310. Although we can access Comet programs, the Xfinity channel guide does not show the correct program listings for ch 310.  For example, at noon CDT it should display "Stargate SG-1", but it show

MeTV has disappeared from my Comcast service as of February 1, 2020.  Why?  I hope it will be returning soon!

Is anyone else experiencing an outage with their wifi? I have not had internet in days. It may be over a week or longer. I remember it being out a while back but don't remember when. I rarely use the wifi. For the last several days, I've checked the xfinity app for status and it always says the same

This is the package I signed up for and fulfilled my side of the agreement: You will be enjoying the high speed of 2000MBPS internet speed along with the same Xfi gateway + Now Tv more than 125 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic

I have had the same remotes for over 2 years. Do they get replaced with new ones of old ones are returned?