Visitor
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5 Messages
Internet Outage lasting DAYS
Is anyone else experiencing an outage with their wifi? I have not had internet in days. It may be over a week or longer. I remember it being out a while back but don't remember when. I rarely use the wifi. For the last several days, I've checked the xfinity app for status and it always says the same thing... to paraphrase: "we are experiencing an outage... we are working to fix it"... and that they will text when it's up again. I'm betting it's been longer than one week since the outage. I'd like some answers. I get the same response every time I ask the Xfinity Assistant. Just a statement that there is an outage and they are working to get things going again.
Will someone please let me in on what's going on? I'm close to calling and asking for a refund for at least one month.
Accepted Solution
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@thewholeidea2022 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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thewholeidea2022
Visitor
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5 Messages
3 years ago
I appreciate your prompt reply. I did as you said but the search for Xfinity support yielded no results.
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user_1c4781
Visitor
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1 Message
3 years ago
Why not tell us what the issue is? My X1 is out. My neighbor is out too. I’m having to work 2 jobs from my cellphone hotspot because I have to wait DAYS for someone to come out. No warning, yet this sounds a lot like an upgrade or equipment obsolescence issue. Tell us what happened.
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user_574f98
Visitor
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3 Messages
3 years ago
The same thing happened to me too. I called technical support. They say that someone will call me back in 24-48 hours. Cannot believe my ears when the competition is so keen on ISP.
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