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doogajr
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8 Messages

Friday, January 8th, 2021 6:00 AM

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Autopay and Paperless Discount (-$10.00)

My latest bill didn't give me credit for the Autopay and Paperless Discount (-$10.00). How can I get credit for this? I get tis credit every month and all of a sudden it just stops.

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3 years ago

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doogajr

Frequent Visitor

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8 Messages

4 years ago

After numerous chat session attempts and phone cals I finally got thru to a live person who gave me my credit, I may have updated my credit card and that's why this happened.

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user_e6e5bd

Visitor

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2 Messages

3 years ago

I was promised to get a $10 discount each month if I sign up for auto-payment when I renewed my contract. They said the discount will be applied on top of my contract. But the discount is never applied on my bill. I spoke with multiple agents and they finally told me the discount is not eligible with my contract. What a false and terrible way to do business with customers... They lure you to sign a long-term contract by lying about a discount, then tell you there's no such deal.

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_e6e5bd! Happy Monday and thanks for taking the time to reach out to us through Forums. There are certain promotions that offer the $10 monthly discount. In the case this is a promotion you are eligible for you would need to be signed up for both auto-payments and eco bill. Once you are signed up for both, it can take up 45 days for the discount to appear on your bill. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

erin_2468

Visitor

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1 Message

@XfinityGabby

Hello, 

Would you be able to confirm that my account is eligible for this discount? I was supposed to receive this when I got my account through a third party (Updater) a month ago but the automatic payments were never set up and I would like to confirm that within 45 days I will see this discount applied to my account (I set autopay up today). 

Thank you,

Erin

3 years ago

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XfinityBrie

Administrator

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663 Messages

Hi Erin,

 

In this instance, we'll have to access the account to review the services ordered and confirm the account qualifies for that discount. Both automatic payments and paperless billing must be active to receive the discount. Please send us a direct message:

 

To send a direct message:

 

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

 

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3lRcc7E
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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