Ridiculous! Internet through Neighbors Electricity, Neighbors power down so Our internet is down.

Good morning user_l7q6tv, 

Thank you for reaching out! I am not sure of how this information regarding power routing was delivered, but this is not factually correct. We would be happy to get a status on this downtime but allow me to explain some specifics on the way power is distributed for the service. The power company and local engineering authorities design the power grid, this grid is used to power our equipment that each home is fed coax signal from. No home would be the source of power, power is always derived from the primary distribution source for the street or block, that power is then divided up to power the service amps that send the signal. Your location is most likely receiving power through a separate transformer than what is feeding your neighbors home. There is no way to rewire this, that is a fixed system and is approved by many regulating bodies locally and also the power company itself. We do not go to the power company and tell them what source we are doing to use. We just submit for permits to establish a set of locations, and then power company will then tell us the option they will approve to power our equipment which is what feeds the specific set of locations we service.