5 Messages
Xfinity Rep Commits Fraud for comissions
This is the package I signed up for and fulfilled my side of the agreement:
You will be enjoying the high speed of 2000MBPS internet speed along with the same Xfi gateway + Now Tv more than 125 live channels and On Demand content, including hit Hollywood movies, acclaimed original series and classic favorites from networks like Hallmark, History, and AMC. Plus, you get Peacock Premium at no extra cost.+ a brand new Samsung watch series7 40mm with unlimited services and for everything your monthly bill will be just $156/month.
I did not receive this package. I spent countless hours being shuffled around different departments and representatives in chat and phone calls. I have all of the chat transcripts. I have been a Comcast customer for over 20 years and I have never been treated so badly.
Suffice to say, I have written proof of the package that was offered to me. Here is a snippet of the conversation. This is after providing the coupon code for the smart watch which was required for me to buy to get the package:
I can see that your est. pay today is $23.94 that is included one time government taxes taken by the Government of USA so this is the only amount you'd be paying today.
I would like to you that everything will be included in just $156 and you will see the prorated charges and prorated credit and your upcoming bill will be just $156.
None of the promises have been made.
Im getting ready to sue.
Accepted Solution
XfinityVianney
Official Employee
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2.1K Messages
4 days ago
Thank you for reaching out and creating a new post. I see you were discussing a new offer, and we presented the plan you listed above. However, you did not get the services you expected. I can see how confusing this would be.
When we make changes to your plan, we will send you a customer approval outlining anything we are removing, adding, or updating, along with the pricing. This way, you know exactly what to expect. I'll be glad to review the approval we sent, the offer you have, and any offers we have that match what you're looking for. To start, please send me a direct message with your full name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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109.9K Messages
4 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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