We ask that you please start by posting your request in the most appropriate public forum board first. If our team needs a direct message from you they will ask you to send it on your public post once they are ready to assist you. Please refrain from sending an unsolicited direct message to any employee or user, as that is a violation of our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) and our Xfinity Forum Acceptable Use policy (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236). Although we would never want to get to that point with any user, violations to our posted guidelines could result in a revocation of a user's Xfinity Forum posting privileges. Please let us know if you have any other questions.
Please do not try to send a DM to an OE unless expressly asked to do so; otherwise you are in violation of our Guidelines and the Acceptable Use Policy. Please post your issue in the appropriate forum so that you can receive help. Thanks!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Please do not try to send a DM to an OE unless expressly asked to do so; otherwise you are in violation of our Guidelines and the Acceptable Use Policy. Please post your issue in the appropriate forum so that you can receive help. Thanks!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Never send a direct private message unless you have been requested to do so. Otherwise you're in violation of the Guidelines and the Acceptable Use Policy.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
The Direct Messaging icon for private messages doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums (you may need to reload the page).
You are encouraged to first post a description of your question or problem without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@user_ac10d0
We ask that you please start by posting your request in the most appropriate public forum board first. If our team needs a direct message from you they will ask you to send it on your public post once they are ready to assist you. Please refrain from sending an unsolicited direct message to any employee or user, as that is a violation of our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) and our Xfinity Forum Acceptable Use policy (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236). Although we would never want to get to that point with any user, violations to our posted guidelines could result in a revocation of a user's Xfinity Forum posting privileges. Please let us know if you have any other questions.
0
user_b4cd4e
Visitor
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10 Messages
2 years ago
Will it appear after this post?
4
user_c7f271
Visitor
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2 Messages
2 years ago
I don't see the option for private messaging.
2
0