U

Visitor

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1 Message

Tue, Jun 21, 2022 9:52 PM

Closed

Direct Message

Just doing this to activate direct messaging.

Official Solution

Administrator

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5K Messages

6 months ago

@user_ac10d0 

We ask that you please start by posting your request in the most appropriate public forum board first. If our team needs a direct message from you they will ask you to send it on your public post once they are ready to assist you. Please refrain from sending an unsolicited direct message to any employee or user, as that is a violation of our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) and our Xfinity Forum Acceptable Use policy (found here: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236). Although we would never want to get to that point with any user, violations to our posted guidelines could result in a revocation of a user's Xfinity Forum posting privileges. Please let us know if you have any other questions. 

Visitor

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10 Messages

5 months ago

Will it appear after this post?

Note: This comment was created from a merged conversation originally titled Where is the Direct Message Icon?

Visitor

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10 Messages

Still not there. What am I missing or not doing? Thanks!

Again

Expert

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28.2K Messages

@user_b4cd4e​ 

Please do not try to send a DM to an OE unless expressly asked to do so; otherwise you are in violation of our Guidelines and the Acceptable Use Policy.  Please post your issue in the appropriate forum so that you can receive help.  Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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10 Messages

Just needed to refresh and it's there, thanks.

I will indeed wait until asked.

Again

Expert

 • 

28.2K Messages

@user_b4cd4e​ 

Please do not try to send a DM to an OE unless expressly asked to do so; otherwise you are in violation of our Guidelines and the Acceptable Use Policy.  Please post your issue in the appropriate forum so that you can receive help.  Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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2 Messages

3 months ago

I don't see the option for private messaging. 

Note: This comment was created from a merged conversation originally titled Private Messaging
Again

Expert

 • 

28.2K Messages

@user_c7f271 

Never send a direct private message unless you have been requested to do so.  Otherwise you're in violation of the Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
BruceW

Gold Problem Solver

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24.2K Messages

I don't see the option for private messaging. 

The Direct Messaging icon for private messages doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums (you may need to reload the page).

You are encouraged to first post a description of your question or problem without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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