U

Visitor

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1 Message

Sat, Oct 23, 2021 6:04 PM

Stuck in an endless loop with app log-in screen

I hit “sign in” then enter my correct information, then it sends me back to the same screen and there is no end in sight. To make matters worse, it is literally IMPOSSIBLE to speak to an actual human and nothing the bot recommends is even close to solving this problem. I’m just trying to set up my internet and immediately regretting the decision to use xfinity. 

Accepted Solution

XfinityBrie

Official Employee

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502 Messages

1 m ago

Hello @user_88dc2a and thank you for connecting with us here on the Xfinity Support Forums, we appreciate you taking the time to reach out. I'm sorry about the issues you're facing with the log-in loop, we are aware of the issue and working to resolve it in a timely manner. We're submitting information for each affected account to our engineers for a fix.

 

In the meantime, we have identified a viable work-around that appears to work for most customers:

 

Customers can access the link here, which is used to create a username: https://comca.st/3GnljF2

 

Enter the account information when prompted (phone number and address), then click 'yes' when prompted to link accounts.

Visitor

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1 Message

1 m ago

I am having the same problem, whenever i try to lot into the app it never actually logs in to anything. In addition to that, when i try to log in on my computer to manage my xfinity account, the screen just says "hmm, the page didnt load correctly."

XfinityBrie

Official Employee

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502 Messages

Hello @user_3df973 and thank you for reaching out. Have you attempted the steps listed above in our Accepted Solution and still been unsuccessful? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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