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Sunday, September 17th, 2023 5:33 PM

Closed

I would like to cancel cable TV and keep/change internet plan

Can you help me cancel the TV portion of my service while keeping high speed internet? Thanks

Accepted Solution

Official Employee

 • 

2.5K Messages

2 years ago

Hello, @user_c3af87 Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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