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rknelson2074
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Thursday, June 23rd, 2022 12:10 AM

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Ordered home install and guy said Comcast service guy would do outside service

I’m confused as it a new install and there is nothing to connect to in the home.  I.e coaxial cable.  Phone order guy said all we’d need is outside install.  Doesn’t make sense to me. Anyone have any info.  Hard to find on internets. 
thanks for your time. 

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Updated 

3 years ago

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CCChelseaA

Problem Solver

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637 Messages

3 years ago

Hello and Happy Thursday!
Thank you very much for reaching out to our Digital Care Team here within our very own Community!
We are looking forward to getting services installed at your home, and having you as a part of the Comcast family!
Generally speaking, our technicians will perform any outside necessary work first. But it sounds like here, there may not be an outlet in your home, which of course would require a tech to enter the home! We'd be happy to check the specifics for your location to confirm! Please feel free to send us a direct message here which includes your first and last name, and full-service address to get started!
We look forward to hearing from you! 

Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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rknelson2074

New Poster

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4 Messages

@XfinityChelseaA​ 

I am responding to getting inside install. At [Edited: Personal Information] 

as I mention earlier when ordering self install kit, guy said hands free outside work would be done and we would be good to go.  I repeatedly told him there was no connection in the house.  He seemed to say that was fine.  All of this would be covered at no cost for install.   We’ll he have us misinformation as we do need a inside coaxial installed.  Please help.  
 [Edited: Personal Information] 

i am trying to help my son get this done.  Long time good standing xfinity customer at different address. My phone is [Edited: Personal Information] 
thanks for your time 

(edited)

3 years ago

XfinityAnthonyT

Official Employee

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1K Messages

You have posted this publicly. I removed your personal information from the message but please follow the instructions in the last message and send it as a DM to XFINITY SUPPORT. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rknelson2074

New Poster

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4 Messages

@rknelson2074​ 

ok please let me know if you need more info. 
your quick response is appreciated

3 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Hi rknelson2074, I replied to your private message please reach back out to me there for further assistace. 

I no longer work for Comcast.

3 years ago

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EG

Expert

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110.1K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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