Official

Accepted

Unanswered

Advanced Filters

Search Results (484.2K)

Relevance
Selected Relevance

Accepted Solution

Closed

Xfinity 4K XG1v4 Cable Box Audio Output

Is there any 4K cable box units that have analog audio output ports on it?

Question

214

1

0

Accepted Solution

Closed

slow upload

For a bit now my upload speed has be unbearably slow at less than 1 mbps which is nowhere near what it used to be or is advertised to be. I have done all the trouble shooting I can from checking cables to restarting modem and router multiple times with no effect. Ethernet made no difference. Xfinity

Question

76

4

0

Accepted Solution

Closed

More outages occurring since 6/12/25

After multiple outages and phone calls, chat, etc. since 5/12/25, a technician physically came to my home on 6/12/25. He installed a new WIFI modem and TV box, did some rewiring on the side of my house and checked the line(s) at the telephone pole. During his visit he told me that he had done a driv

Question

88

2

0

Official Solution

Closed

payment requests

I keep getting constant requests to update my payment method and a button to click - because my payment method has been declined. however, my payment is not even due until the 20th of September. The emails do not use my name further drawing suspicions these emails is not from xfinity, but xfinity do

Question

475

2

0

Accepted Solution

Underground Cable Replacement

Current underground cable is obstructing construction of a new building foundation. The underground cable must replaced and relocated. Contacting [Edit: phone number] is unsuccessful in resolving this issue. Please provide assistance with this request.

Question

83

3

0

Official Solution

Closed

Tech Visit Charge

Why am I still being charged for a tech visit when the technician found that the problem was with the outside Comcast/Xfinity line, not my equipment or inside wiring? I opened a ticket with an agent but was just informed that my request for removing the charge was denied and ticket closed. Doesn't s

Question

82

2

0

Accepted Solution

Closed

Safe Pause, Private Pause, Secure Pause, Screen Saver

Can Xfinity update documentation? This appears to be a new useful feature in the TV voice commands AI. Pressing the mic button on the Xfinity remote and stating ‘safe pause’ will pause the current program and enter Xfinity’s screen saver mode. It would also be useful if Xfinity could enhance their s

Question

272

1

0

Official Solution

Closed

I don’t get this forum

I am having nothing but problems posting in here.

Question

346

4

0

Accepted Solution

Closed

Xfinity cut our Invisible Fence

Last week, Xfinity was out (while we weren't home) to bury a cable they installed last November. In the process, they cut our Invisible Fence. Yesterday, Invisible Fence repaired the broken line, at a cost to me of $237. It seems Xfinity should be responsible for this. I can provide the Invisible Fe

Question

137

2

0

Accepted Solution

Closed

wires down on my backyard form strong wind

I have wires down in my backyard form strong wind. It's making my internet connection drop connections around every 10 min. when will this get fixed? will this cost me money to get it fixed?

Question

63

1

0

Accepted Solution

Closed

Request to Cancel Internet Service

Hi, I am relocating and no longer need Internet service at my current address. My new address does not have Xfinity as a provider, so I will be unable to move my service plan with me. Thank you for your help. Best, Alec

Question

51

2

0

Accepted Solution

Closed

change pickup date

hi i am moving on 1/7 but placed my order for the new internet on 12/21. they say if i don't pick up my order by 12/29, my order will be canceled. how do i change my pickup date?

Question

59

1

0

Accepted Solution

x10 Service

Hello, I am interested in getting x10 fiber to my home and I wanted to see if it is available. When I called, the support rep told me I have the fastest service for my house and kept trying to sell me an Apple watch. A brand new fiber node was recently installed 3 houses down and I wanted to see if

Question

51

2

0

Accepted Solution

Closed

Being charged for more tv set top boxes than I have

I had to exchange a set top box last month because it was malfunctioning. I received my new set top box, and returned the bad one on 2/14, for which I have the receipt. Somehow though, I am now being charged for 4 boxes instead of the 3 I actually have. I tried to take care of this in “Live Chat” bu

Question

136

3

0

Accepted Solution

Billing

Want to pay bill in full but not sure of it’s ownership

Question

53

1

0

Accepted Solution

Closed

Question with billing help

Just have a few questions the chat feature isn’t working from my end

Question

82

1

0

Accepted Solution

Closed

KBS America (Channel 197)

Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.

Question

1.1K

7

Accepted Solution

Closed

High error rate on one downstream channel

For some time now I have been getting a very high error rate on one downstream channel on my Arris SB8200 V6. This is accompanied by repeated errors in the error log as shown below. (I have obscured the CM-MAC address). Is this a problem with Comcast equipment, or interference from some local 591 MH

Question

294

6

0

Accepted Solution

Closed

SB6141 not giving full speed after service change?

I have an SB6141 that I’ve been using forever. It got 400mbps download when I had the 8/500mbps service (which I signed up for in ‘21.) and I knew that was the maximum of the modem, which I was fine with. But I recently switched to 12/200 service instead and I’m only getting 100mbps download, tops.

Question

363

2

0

Accepted Solution

Closed

Kraken games

Hi, I live in Seattle and should be able to see the Kraken games on King or KONG. However, the game tonight against the Blue Jackets is not on the schedule and neither are the next several games, except one on TNT. What happened to the schedule? It seems incorrect.

Question

261

5

0

forum icon

New to the Community?

Start Here