Xfinity 4K XG1v4 Cable Box Audio Output

Thank you for the response. I noticed in another post that someone was recommending a HDMI extractor. Do you know if that is still the recommended solution for an analog audio output?

The XG1v3 has analog outputs, but is not 4k. 

user_92d1f9, Hi there! Thanks for reaching out. I understand that concern with wanting to know if our 4K boxes have those analog audio ports. You've come to the right place for help. As Blslander mentioned, neither has those outputs. Were you able to try the HDMI extractor? Would you like us to see if we can swap out your box to a XG1v3 like Tek mentioned to get those ports?

@user_92d1f9​ 

yes, that is what's needed

@XfinityGabriel​ 

I was able to try an extractor but, the audio drops out intermittently.   

iArkPower HDMI 2.0 Audio... https://www.amazon.com/dp/B094Y2VT4C?ref=ppx_pop_mob_ap_share

I would like to keep my 4k box.  

not sure where to go now.  
thanks for your help.