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user_0wqlvx
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Thursday, March 20th, 2025 4:00 PM

Xfinity cut our Invisible Fence

Last week, Xfinity was out (while we weren't home) to bury a cable they installed last November. In the process, they cut our Invisible Fence. Yesterday, Invisible Fence repaired the broken line, at a cost to me of $237. It seems Xfinity should be responsible for this. I can provide the Invisible Fence invoice, although I see no ability to upload it in this forum.

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Updated 

3 days ago

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Accepted Solution

XfinityBenjaminM

Official Employee

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1.9K Messages

11 days ago

 

user_0wqlvx Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Can you please send a Direct Message with your full name and address? Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_0wqlvx

4 Messages

@XfinityBenjaminM​ Hi Ben, as I mentioned, I DM'd Xfinity Support (8 days ago), and I was trying to see if there was any status update. How can I check that? I don't even see the DM icon in the upper right, although I know I used it last week (I find the Xfinity site very confusing, and the chatbot is very annoying). Is there a way to check on this? Has a support case been opened? Thanks.

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3 days ago

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XfinityEva

Official Employee

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1.6K Messages

Hi there! Thank you so much for getting back to us here. Looks like our conversation via direct message has closed as these do auto-close after 3 days of inactivity. Can you try sending us a direct message again? We can definitely check for any ticket information. You may not receive notifications so just keep an eye out for a response via direct messages. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_0wqlvx

4 Messages

11 days ago

Thank you. I DM'd Xfinity Support. 

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