Being charged for more tv set top boxes than I have

I had to exchange a set top box last month because it was malfunctioning. I received my new set top box, and returned the bad one on 2/14, for which I have the receipt. Somehow though, I am now being charged for 4 boxes instead of the 3 I actually have. I tried to take care of this in “Live Chat” but I was number 27 in line and cannot sit and wait for help for that long. Can you please help me?

Responses

Accepted Solution

EG

Expert

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110.8K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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U

user_0866e3

21 Messages

1 year ago

Hedre is my receipt for the equipment return.

[Image Removed: "Personal Information"]

(edited)

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U

user_0866e3

21 Messages

1 year ago

Can someone help me please? Y’all are usually very responsive and helpful-I appreciate you!

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XfinityBenjaminM

Official Employee

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2.1K Messages

@user_0866e3 Hello! Thank you for reaching out to us here on our Community Forum. We can certainly assist you with your account. We also see that you have already sent us a Direct Message. In the future, please wait to be invited to send us a DM as it is against our Forum Guidelines to send an unsolicited Direct Message to an Official Xfinity Employee. We will be responding to your DM in a few moments, please make sure to follow the process going forward.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_0866e3

21 Messages

Okay, thank you! I thought it would be okay to DM since this is related to the last issue you helped me with-

1 year ago

0

Billing

user_0866e3

Being charged for more tv set top boxes than I have

EG

user_0866e3

user_0866e3

XfinityBenjaminM

user_0866e3

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