1 Message
wires down on my backyard form strong wind
I have wires down in my backyard form strong wind. It's making my internet connection drop connections around every 10 min. when will this get fixed? will this cost me money to get it fixed?
1 Message
I have wires down in my backyard form strong wind. It's making my internet connection drop connections around every 10 min. when will this get fixed? will this cost me money to get it fixed?
Accepted Solution
XfinityKei
Official Employee
•
2K Messages
1 year ago
@user_34v796 I can schedule a tech to come out there to repair our lines. There's no cost to repairing our equipment. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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