slow upload

Good morning @user_8t00fv, and thanks for reaching out to us on the Xfinity Forums. As someone that worked from home and has meetings that take on Microsoft Teams, I know how important having a steady upload can be, so I can understand the frustration to be getting the download speeds you are getting, but have the upload be so low. You have reached the right team that can take a look at this for you. I appreciate the troubleshooting you have already done to try and fix the issue, and thanks @EG for providing the additional troubleshooting steps. We would love to take a look at the account and see what we can find. Could you please send our team a direct message with your full name and full address?
To send a direct message:
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It was a problem with the cable and needed a tech to fix it. Thanks for trying to help though!

Glad to hear that this has been resolved!  Was there anything else that we could assist you with at this time?

@user_8t00fv​ 

Quite welcome ! Glad you got it squared away !