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user_04nr1a
1st Topic

Visitor

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2 Messages

Friday, January 2nd, 2026 10:12 PM

Underground Cable Replacement

Current underground cable is obstructing construction of a new building foundation. The underground cable must replaced and relocated. Contacting [Edit: phone number] is unsuccessful in resolving this issue. Please provide assistance with this request.

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5 hours ago

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Accepted Solution

XfinityMartyR

Official Employee

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3.1K Messages

3 months ago

 

user_04nr1a Thank you for reaching out! We can help get the process started for your underground cable drop relocation. Please send us a direct message.
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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user_04nr1a

Visitor

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2 Messages

Thank you, request made

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3 months ago

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user_v3iqus

Visitor

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1 Message

6 hours ago

I have a temporary cable that was fixed in February. It needs to be buried and I have not had any success contacting anyone at xfinity. The village I live in told me I have 2 weeks before I start getting fined. If you guys cannot take care of this I will be switching to AT&T or Starlink. Please advise if you can help.

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XfinityAlyssaA

Official Employee

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2.5K Messages

Good afternoon, @user_v3iqus and thank you for reaching out to us on our Community Forums to report the temporary cable line on your property that needs to be buried. We appreciate you bringing this to our attention, and we can certainly help get this request over to our local tech team to take care of.

 

To get started, please send us a Direct Message with your full name and the service address where the line is located. Once we have that information, we’ll be happy to assist further!

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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5 hours ago

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