More outages occurring since 6/12/25

After multiple outages and phone calls, chat, etc. since 5/12/25, a technician physically came to my home on 6/12/25. He installed a new WIFI modem and TV box, did some rewiring on the side of my house and checked the line(s) at the telephone pole. During his visit he told me that he had done a drive through my area and noted multiple device resets being done in homes throughout the area. I told him the outages were occurring in the same place and pointed it out on the outage map. He was going to escalate the issue to a supervisor. The following day I received a text that an urgent issue had been resolved in my area......  But the fix only lasted until 6/30/25  when everything went out and an outage was reported in the same area.

On 7/1/25, there were outages off and on beginning at 6:30 p.m. through 7:55 pm. when there was a thunderstorm. Then phone and internet returned but no TV. On chat with the xfinity assistant it said my "device is in an incorrect state in the billing system. Please wait while we correct." The "Found issue with modem." "Can connect with live agent". Was on chat with a live agent for 35-40 minutes before TV came back on. Then at 9:15 pm the TV went out and then back on. The modem light went through various color changes. The phone was off then on again. I went to bed.

7/2/25 - Had problem with one channel freezing, blacking out, etc. Gave up and changed channels.

7/3/25 - Thunderstorm nearby but not overhead. 5:35 pm. everything out. Orange light on modem. Outage map showed yet another outage IN THE SAME AREA. Expected to be fixed by 8:45 pm.

Obviously whatever is going on in that location IS NOT FIXED. I left DirecTV because of outages in bad weather. And now it's happening with you???