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My IPad has the “timed out” every so often, but tonight it keeps getting the same error message as in your post. Comcast please fix.

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The certificate for domain 'imap-east.ge.xfinity.com' is untrusted.

All day (9/12/2022), the Comcast mail system has been error-prone. In most cases, it just times out and suggests trying later (not an option for me). Now it seems that a problem is with a certificate. The message is: "The certificate for domain 'IMAP-east.ge.xfinity.com' is untrusted." So, where do

Question

getting on Max on xfinity TV

I have HBO account-can't get to Max because screen says I'm not using Primary Account. I 'm the only user with only one ID per the App

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I’m having the same problem and tried deleting and adding my comcast account with no luck either. My ipad is software is up to date. VERY FRUSTRATING!

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Comcast email no longer working on iPad

A few days ago, my Comcast email stopped working in the mail app on my iPad. It just couldn’t connect and retrieve my email. I tried deleting the account and adding it back, but it won’t do that either. It just says “Xfinity is unavailable”. I can access my email on other devices or via the website,

Question

We have tried to watch Reminiscence on HBO max but it is in Spanish. The trailer and all other info is in english, why isn’t the movie?

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Free Movies Week 2022

Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started.​ Watch free movies from premium networks and subscription services as part of Free Movies Week, inc

Articles

OK, I get it, everything is being consolidated into the Xfinity App. It would be nice if Xfinity would release an iPad version of the Xfinity app.

 commented 

4 years ago

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The Xfinity Home Online Portal is going away

Just got an email that effective March 11th the online portal is going away. Just one more instance where Xfinity is removing features and not getting anything back in the process. They state that we can do everything on the app that we can do on the portal but this isn't the case. The only way to v

Question

We are having this problem, only on HBO and Showtime. Yes, we get HD included in our package. It’s very frustrating since these premium channels are unwatchable.

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Stream app picture size is tiny

I am using a Roku premiere on a Samsung tv. I have the highest tier xfinity package available with nearly every channel. Some of the HBO channels show up like a postage stamp with a black border on all 4 sides. Other channels show up letterbox for some reason instead of going full screen. I have che

Question

Same issue on my Samsung tv, going on hour 5. App works fine on my iPad and phone. Also tried to uninstall and reinstall the app. Nothing. 

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App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV. When I tried to get back on the app, I received Error TVAPP-00166. I uninstalled the app, and reinstalled. I receive the same error each time I try to get into the app. I have had A LOT of problems with the Xfinity app, I have reported i

Question

Ok got it! Have you also checked to see if the Stream app needs to be updated or the firmware on the iPad needs to be updated to the latest version?

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Streaming app issues on iPad with M1; video freezes audio continues with recordings

I am having many issues with the XFinity Stream app on the 11-inch iPad Pro with the M1 processor, but largest issue is the video is constantly freezing while audio continues on when watching recordings. (Note, I have not tried live TV yet, just talking about recordings here). How can I resolve this

Question

Need receipt. Why is this so hard ?

I need to see if there is a way to get a purchase receipt from Xfinity Mobile. It appears xfinity sold me a USED ipad. It shows screen that displays locked by owner activation screen. I’m trying to get Apple to remove the activation lock as xfinity support is of no help. Many hours wasted I’ve sent

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Add me to the list--I am considering dropping the expensive Comcast service for another that will at least allow me full access to my services (like HBO Go) via Roku.

 commented 

14 years ago

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ROKU, HBO GO

I have HBO GO on the computer and on my iPad. I really want it on Roku, too. Any chance of that???

Question

@XfinityBradM​ I've checked the connection. I've uninstalled and reinstalled the app. I've cleared the cache. My ipad is up to date. No error mess. The issue persist.

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Stream is no longer working on iPad.

For some reason, I can no longer watch live tv or DVR programs on iPad. I have uninstalled and reinstalled. nothing helps. It still works fine on my Samsung phone, but not my iPad.

Question

UPDATE: HBO unlinked my account and after a few attempts I'm now able to successfully use HBOMax again. I suggest everyone having issues to retry again, if it still doesn't work get in contact with HBO.

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HBOMax not compatible with older HBO bundle plans?

I have had HBO bundle since 2016. My monthly bill shows included HBOMax in the plan. I had access to HBOMax streaming until this morning. When I try to login to the HBOmax website or app (phone and tv) it says that my Xfinity subscription has expired. HBOMax will then ask me to link a subscription.

Question

Indeed.  Even the NBC app, which Comcast owns, still works on my 32-bit iPad 3 running iOS 9.  Further proving the premise that Comcast can't support old devices wrong.

 commented 

5 years ago

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How to send feedback to Comcast VP regarding Stream for older iPads 14001 error

Here is where we can vent our frustrations regarding the recent change to our belove it Xfinity Stream for our iPad 4 and older. I'm sure that he doesn't read them, but it's a start. Please express your opinion

Question

I have the same problem with Safari 15 on my iMac. Xfinity Stream does work on my iPad which has the new iOS 15, including the most recent Safari version for iPad.

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Safari 15 cannot open Xfinity stream on the iMac

It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website. Only occurred once I updated to Apple's latest browser, Safari 15.

Question

My iPad is version 9.3.5. I'm trying to stream tv shows on it and is asking to update and needs. 10.0 OS. Is this really true? We no longer can stream on this IPad?

 commented 

5 years ago

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How to send feedback to Comcast VP regarding Stream for older iPads 14001 error

Here is where we can vent our frustrations regarding the recent change to our belove it Xfinity Stream for our iPad 4 and older. I'm sure that he doesn't read them, but it's a start. Please express your opinion

Question

Also I am trying to watch F9 and it says free under the title yet again it takes me to the HBO Max sign in page what gives?

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Free Movies Week 2022

Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started.​ Watch free movies from premium networks and subscription services as part of Free Movies Week, inc

Articles

@user_4lxc3p​ we had the same issue. They lied to us about an iPad also Didn’t get solved until I filed a complaint with a Better Business Bureau

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“Free” ipad offer [Edited]

We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being

Question

I am having the same issue - all devices. I have shows that recorded last night that aren’t showing on iPad or iPhone.  Restarting devices didn’t do anything.

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Xfinity stream app not in synch with DVR

I am missing recordings after 11/14 and don’t see any scheduled recording at all on the App. I see all of this on our DVR. System refresh did not fix it. Tried on multiple mobile devices and all exhibit the same behavior.

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need to download a camera video clip

I need to download a video clip from our camera recorded last Friday. I can only see it on the iPad or iPhone, how do I download it?

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