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Visitor

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25 Messages

Tuesday, April 1st, 2025 5:21 PM

App Error TVAPP-00166

I was booted out of my Xfinity streaming app on my Samsung TV.  When I tried to get back on the app, I received Error TVAPP-00166.  I uninstalled the app, and reinstalled.  I receive the same error each time I try to get into the app.  I have had A LOT of problems with the Xfinity app, I have reported it several times to the FCC for assistance since Xfinity support does not respond to has not resolution.  So, the only way to get a response is to escalate it to the FCC.  Can someone from Xfinity support get this fixed, or do I need to open another complaint with the FCC in order to get assistance?

Official Employee

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1.6K Messages

1 day ago

Hello, @user_520d3b how are you? Hopefully all is well. Our team will always do all we can to help. The TVAPP error codes tend to happen when a system refresh is needed or if there is a known issue of some kind. I recommend testing the Xfinity Stream app on other devices if possible and see if you're seeing the same error code. This will help us send the right system update and refresh. 

 

Next reset all your devices and internet equipment. If the TVAPP code still there after resetting everything use the Xfinity Assistant to get the right system refresh applied. https://www.xfinity.com/xfinityassistant

 

 Type Troubleshoot Xfinity Stream and follow the line of questions until you're able to select the TVAPP code. If these steps are followed the system will resolve the issue, confirm a known issue or create a follow-up text. If needed we can work in a direct message, but this is one resource that addresses the error codes using the Xfinity Stream app. The Xfinity Assistant will send the same update we will send using our resources. Hopefully this helps! 

Visitor

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25 Messages

It is still not working.  This needs to be fixed!

2 Messages

This has been happening to me for about 2 hours.  Your online assistant is NO HELP.  TV STILL NOT WORKING!  not a good April Fool'

s joke, either.

1 Message

Unacceptable that Xfinity pushes an update that deactivates current, operating connected devices.  

2 Messages

@XfinityJosephA​ None of that works because the app isn't compatible with Samsung TVs. I've tried all day to get back in the streaming app and failed. Customer service said you all are the problem and this isnt a new issue!! [Edited: "Inflammatory"] Cable is way too expensive to not have access, especially when your company touts the app as a way to not have to purchase multiple boxes. This is why people hate xfinity and are switching to youtube and other services. [Edited: "Inflammatory"] and stop using that [Edited: "Language"] automated assistant

(edited)

Regular Visitor

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9 Messages

@XfinityJosephA​ My iOS Xfinity Stream app is working fine but the Samsung app on my Smart TV is giving the error posted above.

I’m located in Northern California.

Is there an ongoing global outage escalation to resolve this issue?

Contributor

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26 Messages

1 day ago

Hi! Im a freelance IT guy not affiliated with Comcast or Xfinity

Just to clarify, what's the model number for your samsung?

Visitor

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25 Messages

I don't know it is a Frame 85" 2021 or 2022 model.  It's the Xfinity app, it sucks.  I have no issues with Netflix, Hulu, etc.  Xfinity app has issues probably every 2 weeks.  I've never had to uninstall/reinstall any apps on the TV except Xfinity.  Their app is garbage.

Visitor

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25 Messages

Oh - And while on with their support, they wanted to know how much I pay for cellular service so they could try to sell me another service.  This before they fixed my streaming.  And, I already am an Xfinity mobile customer.  

13 Messages

...of course. Did you have to call in to get it fixed?

Visitor

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25 Messages

I used the online assistant.  Still not working.  I was told to wait 1-2 hours and it will work.  It's been an hour and still not working.

Visitor

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4 Messages

Oh no, that's what they've told me!

13 Messages

1 day ago

I'm in TX having the same issue on my Samsung TV as well. I also removed the app & reinstalled. Please LMK if you get it figured out.

13 Messages

I have a Samsung 6 Series. The Stream app works on my Samsung phone & the Xfinity Support is nonsupportive for the code. I've unplugged the TV & still nothing...but all of the other apps work.

Visitor

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25 Messages

They essentially reset my account and told me to wait 1-2 hours.  This is there answer to everything, wait and it will fix itself.  It's been an hour, still not working.  It is a delay tactic, they keep kicking the customer and telling them to wait, wait and then at some point whatever system they use resets.  If it does not work in an hour I am sure the next time I will be told to wait until tomorrow - that is the answer I've received in the past from Xfinity.  I know it's a pain, but please go to the FCC website and file a complaint.  It's important that the complaints for the service are made.  You will also then get an actual human contact you and assist you.  

Visitor

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4 Messages

Any luck yet?  Mine is still not working.

13 Messages

@user_232e3e​ Nope & I just rec'd a text stating: Our processes have completed and your Xfinity service should be restored.  Please reply Y to confirm that your service is restored or N to connect with an agent when you are available for assistance. 

Visitor

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4 Messages

@user_qtp6lj​ I'm on with them now and the rep said they are receiving a lot of calls about the app. I don't think they have a resolution yet. 

Visitor

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4 Messages

1 day ago

I am having the exact same issue right now with a Samsung tv!! I finally got an xfinity rep on the phone who said that they are updating the app and it'll take an hour? This maddening.

Visitor

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25 Messages

It's been 2 hours for me, still not working.  So now I have contact them again.  Please open a complaint with the FCC.  

1 Message

I am having this issue since 2 PM today and still persists at nearly midnight

1 Message

@user_520d3b​,  DONE!

1 Message

I'm having the same issue since since yesterday afternoon as well. I've tried it all. Nothing works. Anybody figured out how to fix the issue. I have a Samsung smart tv as well.

1 Message

1 day ago

Same issue in Indiana with a Samsung TV.

13 Messages

This is horrible. This has been going on for about 3 hours now. I'm on the phone w/a rep & she stated they are aware that there's an issue w/the Xfinity Stream app w/smart TVs but looking at this thread, it only seems to be Samsung TVs.

(edited)

13 Messages

"Since the escalation team is working on it, there's no expected timeframe" on the restoration.

1 Message

Same issue in Illinois on my Samsung. 

2 Messages

Maryland Samsung TV app not working   Works on other devices. 

1 Message

Florida same issues! 

1 Message

1 day ago

Same issue on my Samsung tv, going on hour 5. App works fine on my iPad and phone. Also tried to uninstall and reinstall the app.  Nothing. 

Visitor

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25 Messages

Please file an FCC complaint.  Hopefully the more complaints they get they can encourage Comcast to fix their streaming app.

Contributor

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32 Messages

1 day ago

Same with my Samsung tv. Xfinity stream app is the worst probably because they want you to switch and pay more for the boxes. 

1 Message

1 day ago

I am also having the same error code 00166 on my Samsung in Vermont

Has been happening more and more frequently 

1 Message

1 day ago

same problem on my samsung tv in Savannah GA

1 Message

1 day ago

same in miami it really is a problem this app and makes no sense  i also tried to run app using my phone as a hot spot which usually fixes any app problem but not today 

Visitor

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1 Message

Also in Miami & same app issue on Samsung TV - at first I  tried doing all the usual stuff (unplugged my tv, uninstalled/reinstalled, etc) but keep getting the same error and still hasn’t  been fixed yet. 

(edited)

1 Message

Same in Fort Lauderdale and it is on a Samsung TV

1 Message

1 day ago

Same here in Wilmington DE. Has anyone had any luck getting it fixed?

13 Messages

Nothing yet & I'm about 5 hours in

2 Messages

1 day ago

Same issue Samsung tv in Michigan. Waiting for call back. I’m sure I won’t get one. 

1 Message

Same here in Maryland

1 Message

same here in Lake Orion Michigan. 85 inch Samsung tv. But my other samsung TV (75 inch) works

1 Message

1 day ago

Pennsylvania here and same issue with Samsung TV. Been dealing with it for hours and zero help. Was told I needed to call Samsung, that it was an issue with the TV not the app. Of course Samsung says the TV is fine. Such [Edited: "Language"]!

(edited)

2 Messages

1 day ago

Same error message on my Samsung. Going on 4 hours in Massachusetts 

1 Message

1 day ago

Having this same issue with 1 of my Samsung tvs in CA

1 Message

@user_7qe7ag​ same here. In CA and it’s only my big newer main tv. 

1 Message

Same here in Fl not working tried uninstalling and reinstalling. Still not working 

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