Visitor
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5 Messages
Need receipt. Why is this so hard ?
I need to see if there is a way to get a purchase receipt from Xfinity Mobile. It appears xfinity sold me a USED ipad. It shows screen that displays locked by owner activation screen. I’m trying to get Apple to remove the activation lock as xfinity support is of no help. Many hours wasted I’ve sent screen shots of my of ipad purchase summary with matching IMEI numbers but they won’t accept the screenshots I have and require the original purchase receipt from Xfinity. As I am paying 58 dollars a month for a bricked ipad I need help asap.
XfinityDena
Official Employee
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3.1K Messages
8 days ago
Thank you for reaching out @user_f9597c Your purchase would be your on your Xfinity Mobile billing statement. That is your receipt. Use your internet browser's printing function to print a paper copy of your statement. Click the Statement PDF option to download your statement and print. If you continue to have issues you can visit a local service center if you are unable to print a copy. If you are needing any assistance in locating a service center nearby, you can follow this link: https://www.xfinity.com/support/service-center-locations/.
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