U

Visitor

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1 Message

Thu, Sep 2, 2021 6:16 PM

Closed

need to download a camera video clip

I need to download a video clip from our camera recorded last Friday.  I can only see it on the iPad or iPhone, how do I download it?

Official Employee

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481 Messages

1 y ago

user_f768a3 -

When playing back the video clip, you should see a download arrow at the top to save the clip to your phone.  From there you can share the file via e-mail, MMS text message, etc.  Some additional detail is here:

https://www.xfinity.com/support/articles/download-24-7-video-recording-clips-mobile-app

I hope this helps!

Visitor

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8 Messages

8 m ago

What I learned about Downloading Clips…. when looking at a clip and you want to download it, hit the download arrow.  Sometimes you need to flip your phone or ipad to see the download button. The system will now ask what you want to do with the clip: text, email, save to photo’s or save to file. 

SAVE TO FILLES!!!!  

Save it to Files, I can’t stress this enough.  The clip has a date stamp with Date & Time, this is very important if you will use the clip to file a report or as evidence. When you save the clip to your Files the Date Stamp stays on the file.  When you review the clip later you will see the Date Stamp across the photo.  Also the file saves with the Date in the file name. This information is very important.  

If you save the clip to your photo’s you loose the Date Stamp, rendering the clips useless for the police and for court.

Also, try to place the camera’s lower so that the pictures will be more head on, and not a high view. While the clip might be good and you can identify who it is, the police prefer head on. 

Trust me, I learned the hard way. I had an issue with someone looking in my windows, using my outside water, taking stuff off my property, hiding behind shed and much more for over 3 years. I brought the video’s to the Police many times to no avail.  Then I brought over 40 clips with the time date stamps and demanded action.  The cameras now record the voice, which was great in court to prove his harassment, both in actions and verbally. 

Good Luck

Visitor

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1 Message

8 m ago

Any idea how to download the extended video? For example the video is 2 mins long, but play more let’s you view additional footage.  

Official Employee

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481 Messages

@user_599a79​ - 

Using the Xfinity App, you can drag the timeline (directly under the video playback window) to any date and time you'd like to review and save (i.e. you don't need to just select from the list of motion events). 

Once you begin playing video from the date and time you'd like to save, tap the arrow in the upper-right to download the file.  You can repeat these steps multiple times if you need to save a longer event... 

I hope that helps!

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Visitor

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8 Messages

@user_599a79​ It looks like I did download 2 1/2 minutes.  I needed 10 minutes of footage and kept downloading each segment.  I don’t have it on this computer but I will look tomorrow to see if I have it all in 1 clip.  I will look at the website too. I’ve read the Business Security has a VAULT you can save to, but I never saw that. 

I found calling Xfinity to be useless, they didn’t even know about the time date stamp. Or when their service went out several times for weeks, if I did not use the APP I used the website and I could sometimes find the footage online. I don’t trust the Xfinity site, they say it keeps footage for X long, but often it was not there, and in some cases there was more online. It has to do with space. Basically, I found that looking around the website I could accomplish more or manipulate to get what I wanted. 

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